Sales Enablement Associate

Position Title

Sales Enablement Associate

Location

New York, NY 10018

Job Summary

The Sales Enablement Associate plays a critical role in strengthening sales effectiveness, optimizing CRM utilization, and supporting Relationship Managers through data, process enhancements, and cross‑functional collaboration. This role serves as a trusted partner to Sales, Operations, Marketing, Product, and Technology teams ensuring that bankers have the tools, insights, and support required to drive client engagement and deepen relationships. The Associate leads strategic initiatives, enhances sales processes, and delivers high‑quality enablement resources that improve productivity across the organization.

Job Responsibilities:

• Serve as a subject‑matter expert on CRM systems, ensuring accurate data capture, strong adoption, and effective utilization by sales teams.

• Partner with technology teams to refine workflows, automate processes, and improve user experience.

• Translate business needs into CRM enhancements, dashboards, and reports.

• Manage inbound leads and handle client support inquiries with responsiveness and professionalism.

• Maintain and update the team’s Microsoft Teams and SharePoint sites.

• Organize and coordinate training sessions for bankers, focusing on best practices and skill development.

• Manage and support cross‑functional initiatives that improve sales effectiveness, client engagement, or operational performance.

• Act as a connector across sales, operations, marketing, and product teams to ensure alignment and execution of priorities.

• Lead initiatives to improve sales processes, playbooks, and frontline productivity tools.

• Collaborate with Marketing, Product, and Sales to ensure that client‑facing teams have the right content, insights, and positioning to succeed.

• Support onboarding and ongoing development of relationship teams with data‑driven insights and performance feedback loops.

• Manage medium‑ to large‑scale strategic projects that improve sales effectiveness, client engagement, or operational performance.

• Act as a liaison across cross‑functional teams to align priorities, track progress, and ensure successful execution.

• Provide mentorship or informal leadership to analysts and associates on data, reporting, and enablement best practices.

• Perform additional duties and responsibilities as assigned to support team and organizational objectives.

• Uses independent judgement and discretion to make decisions (insert additional detail).

• Analyzes and resolves problems pertaining to (insert additional detail)

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• Minimum experience required: 5+ Years in a business analyst and/or project management or similar role in the financial services industry

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent)

Job Competencies:

List the knowledge, skills and abilities required to perform the essential functions of the job. These should be related to the requirements above, but may not be easily determined from a resume review (i.e. intermediate excel proficiency, strong financial acumen, detail oriented, etc.)

• Demonstrated ability to create executive level presentations.

• Demonstrated strong written and verbal communication skills.

• Demonstrated strong analytical and problem-solving skills.

• Proficiency with Microsoft applications with an emphasis on PowerPoint, Excel, and SharePoint.

• Project management experience, preferred.

• Excellent verbal, written and interpersonal communication skills.

• High degree of curiosity and learning agility.

• Strong attention to detail.

• Strong time management.

• Ability to rotate across multiple projects / tasks, prioritizing appropriately.

• Self-starter, able to action on priorities with moderate level of direction.

• Positive attitude, friendly demeanor, and a team player.

• Ability to effectively collaborate with all areas and levels in the organization.

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Ban

Pay Range

$76,507.50 - $130,778.00