Senior Order Management Analyst

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr. Order Management Analyst at Coupa:

As a Sr. Order Management Analyst responsible for partner management you will be one of the founding members of a growing global team that will be supporting Coupa’s reseller program, monthly / quarterly partner payments, and overall transactional revenue reconciliation. In this role, your primary focus will be the consolidation of all existing partner billing and usage related activities from the current owners, while also supporting the creation of a new selling motion via partner resellers. This position will be working with all internal stakeholders currently supporting a partner relationship and includes future acquisitions and net new engagements. There is also a data component, to ensure our current gainshare reporting scripts always represent the most current contract terms and any net new agreements. The ideal candidate is someone who has a passion for ensuring accurate and aligned processes, will be able to support multiple internal organizations, while effectively managing the reporting responsibilities for all third party partners and external customers. Someone with a finance background and eye for automated reporting / SQL would be a big plus.

What You’ll Do

• Build operational framework for new reseller partner program, including the Salesforce requirements, order form support, and partner payment processing
• Drive processing of partner finance related monthly activities, such as; virtual card expense reconciliations, Coupa advantage supplier invoice management, and other expense / invoice related reporting requirements
• Develop business partnerships with key stakeholders in supported organizations such as, FP&A, Accounting, Revenue, and Partner Alliances
• Ensure the transition of all partner related finance, reporting, and tracking requirements from the current alliance and commercial finance team owners
• Review of all open PO’s ensuring adequate funding, review as they approach expiration, ensuring alignment with the owner on the need for additional funds.
• Support partner management manager with the review of net new partner agreements, driving inclusion into standardized process and pipeline activity for any reporting script changes / impacts
• Review all current partner billing and rebate agreements ensuring an aligned and documented process for reporting and payments
• Order from support for supply chain and app marketplace partners
• Curate process documentation for all expense / income related partner programs, ensuring business continuity and up to date work instructions
• Support all other internal organizations currently managing partner processes including but not limited to; Travel, Treasury Management, Coupa Pay, Coupa Link, Coupa Advantage and Revenue
• “ad-hoc” operations related projects as deemed necessary by supporting partner finance manager

What You Will Bring to Coupa

• 4+ years experience in business operations or financial analysis
• Ability to think outside the box, with a keen focus on operational efficiency.
• Experience with standard software tools (Office, Google Suite, Salesforce, etc).
• Super user on Microsoft Excel and the ability to work with complex volume data.
• Highly productive and proactive with minimal oversight.
• Exceptional analytical and quantitative skills.
• Ability to communicate effectively between all levels within the organization.
• Hands-on: willingness to roll up your sleeves on all projects regardless of scope.
• Strong communication skills and ability to work effectively with US-based employees.
• Proficiency in Salesforce would be advantageous.
• Methodical and analytical approach to work.
• Ability to manage multiple projects and tasks simultaneously.
• Detail-oriented mindset for finance projects.
• Familiarity with process mapping and documentation creation.