Customer Excellence & Sales Enablement Leader

📍 Global role based in Pardubice, CZ | 🌍 Up to 30% travel | 🚀 Strategic leadership position

We are looking for a Customer Excellence & Sales Enablement Leader to drive the transformation of our global sales organization within the Fluid Connectors Division.

In this high-impact role, you will shape how we engage with customers worldwide—combining customer-centric strategy, digital transformation, and sales excellence. You will work closely with senior leadership and act as a key contributor to global strategic decisions.

This is a unique opportunity to build a data-driven, digitally enabled sales ecosystem, while empowering teams with the tools, processes, and capabilities they need to succeed.

🚀 Drive Sales Excellence & Operational Efficiency

• Optimize global sales processes (account management, value selling)

• Define KPIs and performance frameworks to improve sales effectiveness

• Leverage data to continuously refine customer engagement and services

💡 Lead Customer Experience Strategy

• Define and implement the global Customer Experience (CX) strategy

• Own and enhance the end-to-end customer journey (digital & physical)

• Establish CX metrics (NPS, satisfaction, loyalty) and drive improvement initiatives

• Ensure a consistent, high-quality experience across all touchpoints

🧩 Shape Sales Enablement & Transformation

• Define and execute a global Sales Enablement strategy

• Drive adoption of strategic selling methodologies (e.g. SPIN or similar)

• Support development of digital and channel sales capabilities

• Ensure alignment between global strategy and local execution

🛠 Own Global Sales Tools & Platforms

• Act as business owner for CRM, Sales Enablement Platforms, and LMS

• Lead CRM evolution and define future-ready system requirements

• Drive training, learning journeys, and Sales Academy initiatives

• Ensure high data quality, adoption, and effective usage across regions

🤝 Lead & Collaborate Globally

• Lead and develop global teams and cross-functional communities

• Foster a customer-centric and performance-driven culture

• Collaborate with Sales, Marketing, Product Management, Pricing, and IT

• Represent the division in global and cross-functional initiatives

✅ What You Bring

• 10+ years of experience in Customer Experience, Sales Enablement, Commercial Excellence, or Sales Operations

• Proven experience leading global transformation programs in matrix organizations

• Strong hands-on experience with CRM systems and sales enablement tools

• Background in strategic selling methodologies and sales transformation

• Strong project management and stakeholder influence skills

• Fluent English (additional languages like French or German are a plus)

• Strong analytical mindset with affinity for digital tools, data, and AI

🌟 Who You Are

• Strategic thinker with strong execution focus

• Customer-centric, data-driven, and results-oriented

• Effective leader of multicultural and remote teams

• Confident communicator across senior stakeholders

• Change leader who can drive adoption and transformation

• Collaborative, resilient, and comfortable in a global environment