📍 Global role based in Pardubice, CZ | 🌍 Up to 30% travel | 🚀 Strategic leadership position

We are looking for a Customer Excellence & Sales Enablement Leader to drive the transformation of our global sales organization within the Fluid Connectors Division.

In this high-impact role, you will shape how we engage with customers worldwide—combining customer-centric strategy, digital transformation, and sales excellence. You will work closely with senior leadership and act as a key contributor to global strategic decisions.

This is a unique opportunity to build a data-driven, digitally enabled sales ecosystem, while empowering teams with the tools, processes, and capabilities they need to succeed.

🚀 Drive Sales Excellence & Operational Efficiency

Optimize global sales processes (account management, value selling)
Define KPIs and performance frameworks to improve sales effectiveness
Leverage data to continuously refine customer engagement and services

💡 Lead Customer Experience Strategy

Define and implement the global Customer Experience (CX) strategy
Own and enhance the end-to-end customer journey (digital & physical)
Establish CX metrics (NPS, satisfaction, loyalty) and drive improvement initiatives
Ensure a consistent, high-quality experience across all touchpoints

🧩 Shape Sales Enablement & Transformation

Define and execute a global Sales Enablement strategy
Drive adoption of strategic selling methodologies (e.g. SPIN or similar)
Support development of digital and channel sales capabilities
Ensure alignment between global strategy and local execution

🛠 Own Global Sales Tools & Platforms

Act as business owner for CRM, Sales Enablement Platforms, and LMS
Lead CRM evolution and define future-ready system requirements
Drive training, learning journeys, and Sales Academy initiatives
Ensure high data quality, adoption, and effective usage across regions

🤝 Lead & Collaborate Globally

Lead and develop global teams and cross-functional communities
Foster a customer-centric and performance-driven culture
Collaborate with Sales, Marketing, Product Management, Pricing, and IT
Represent the division in global and cross-functional initiatives

✅ What You Bring

10+ years of experience in Customer Experience, Sales Enablement, Commercial Excellence, or Sales Operations
Proven experience leading global transformation programs in matrix organizations
Strong hands-on experience with CRM systems and sales enablement tools
Background in strategic selling methodologies and sales transformation
Strong project management and stakeholder influence skills
Fluent English (additional languages like French or German are a plus)
Strong analytical mindset with affinity for digital tools, data, and AI

🌟 Who You Are

Strategic thinker with strong execution focus
Customer-centric, data-driven, and results-oriented
Effective leader of multicultural and remote teams
Confident communicator across senior stakeholders
Change leader who can drive adoption and transformation
Collaborative, resilient, and comfortable in a global environment