Global Tier 1 CEE - Customer Enablement Manager
Main Responsibilities The Customer Enablement Manager (CEM, former CSSM/HP2B Catalog Manager) works within a Global, multicultural, and fast-moving business environment, supporting Sales Operations, Business Units (BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is part of the Sales Operations team and has a wide variety of responsibilities, including but not limited to the following:
Consultancy & Design of Product Offering: Key contact for the Sales organization for Customer E-Catalogue and Portal related matters. Guide Sales and implement optimal catalogue structure. Proactively informs Sales/Customer on any major change in offering or pricing. Provide B2B and/or ELITE solution consultancy. Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing. Performs triage on issues and redirects to appropriate teams.
Catalogue Deployment & Maintenance: Drive Catalogue setup & maintenance in line with Sales and Customer requirements. Proactive manage EOL and NPI in customer offering and catalogue. Manage offering and pricing updates across BUs and coordination across regions. Accountable for quality and availability of customer catalogue and pricing (including PCCS) Setup simplified deals. Setup users and user access. Obtain price approval for customer offering and circulate within account team. Support Contract / Deal Setup & Mgmt Coordinates bid preparation by providing margin, Configuration and quote Manages standard and simplified deal setup. Manages external lease renewal process with customer.
Customer support and communication: Provide customized portal training. Manage all quote requests. Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities. Provides guidance for Back Office teams with which a direct relation exists. Proactive inform Sales or Customer on any major change in the catalogue. Supports Demo/Certification unit requests.
Metrics control and Reporting KPIs control – self monitor KPIs Implements corrective actions in case of deviations. Supporting ongoing strategic projects by implementing, reporting and providing feedback. Ensure 100% adoption of reporting tools. Data quality assurance for the info filled in reports, other tools.
Responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HP Inc. fiscal year and as reflected in HP Inc. performance management tool.
Responsible to caring for securing the department’s equipment under his/her ownership during the duration of his/her employment.
Ensures proper backup and handover during vacation and other absence.
Ensure the vacation request and other absence is approved and logged in the appropriate systems
Applies internal policies to ensure HP Inc. policies and audit requirements are met.
Respects and apply the "Internal Regulation Policy".
Respects HP Inc. rules of confidentiality and private information policies.
Performs additional activities related to department’s activities as assigned by managers.
Demonstrates fundamental understanding of legal concerns and requirements.
Understands and effectively integrates HP Inc. corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out.
Understands HR role in corporate governance and accesses this expertise in support of a positive corporate environment.
Demonstrates fundamental understanding of information management systems and infrastructure
Develops methods for supporting innovation and change across the organization
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Four-year or Graduate Degree in Sales Operations, Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4+ years of job-related experience preferably in sales support/operations, pricing, sales process improvement, or a related field.
Sales Operations
Full time
No shift premium (Romania)
No
No
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
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