Market & Customer Intelligence Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Strategy & Operations - Manager

Mastercard’s Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercializes analytics, experimentation, and decisioning products across financial and non-financial industries.

We are driving the next evolution of Advanced Analytics by scaling insight-led decision making across our business. This role within Strategy & Operations will play a core role in supporting a unified view of market dynamics, competitive positioning, and customer needs to shape strategy and accelerate growth.

The Market & Customer Intelligence Manager will partner closely with Product, GTM, Engineering, and Leadership teams to ensure that market signals, customer insights, and competitive intelligence are systematically translated into clear actions that inform product roadmaps, investment priorities, and commercial strategy.

Role

Design and support a structured Voice of Customer (VoC) program, integrating input from customers, partners, and internal stakeholders, and synthesizing insights into clear, actionable themes.

Conduct market research to identify emerging trends, customer pain points, and competitive opportunities.

Evaluate potential areas for partnerships and / or acquisition based on Advanced Analytics’ strategic priorities

Develop strategy presentations and memos for executives

Cross functional collaboration across AA and the Services organization to drive key initiatives.

Develop a deep understanding of the Advanced Analytics business line across geographies and products.

Contribute to the development and scaling of a Market Intelligence CoE, including frameworks, tools, and best practices across Advanced Analytics.

Conduct structured industry, competitor, and ecosystem analysis to inform strategy, identify differentiation, and generate consistent, scalable insights across programs and regions.

Monitor and synthesize consumer, competitive, regulatory, and macroeconomic trends, developing forward-looking perspectives on market evolution, risks, and emerging technologies.

Identify white space opportunities, emerging customer needs, and underserved segments to support TAM expansion, new use cases, and growth initiatives.

Act as a connector between market intelligence and execution teams, ensuring alignment on priorities and driving insight-led decision making.

All about you

5+ years of consulting experience at a leading consulting firm and/or internal strategy units Exemplary analytical and problem-solving skills and business acumen; seasoned in identifying the most critical aspects of a problem and handling ambiguity

Demonstrated ability to lead company-wide complex projects from start to finish, effectively driving forward project plans and leveraging stakeholder management and influencing skills

Experience working with large global clients or at global organizations, with a proven track record of building long-lasting relationships with key stakeholders across the globe

Able to contribute to the development of insight capabilities, programs, or analytical frameworks preferred.

Analytical mindset with the ability to synthesize data from multiple sources (quantitative and qualitative) into compelling narratives.

Strong communication skills, with the ability to simplify complex topics for a range of audiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.