Sales Operations Coordinator

We are currently seeking applications to fill the following job opening at Asahi Kasei Plastics North America where our products are used in a wide array of molding applications including automotive, consumer, electronics, furniture, and industrial parts and they provide excellent solutions for pressure vessels.

Company:

Asahi Kasei Plastics North America, Inc.

Job Description:

The Sales Operations Coordinator serves as a key administrative and operational partner to the Sales team, acting as the primary liaison between Sales and Commercial Operations. This role supports Account Managers by owning customer-related processes, maintaining accurate customer and pricing information, facilitating internal communication, and ensuring timely execution of sales support activities. The position plays a critical role in helping Sales focus on customer engagement while ensuring operational processes are completed efficiently and accurately.

Benefits

• Direct Hire

• Medical, Dental, Vision, 401K (match up to 5%, plus an additional 3%, total 8%)

• Paid time off

• Annual Bonus eligible

• Tuition Assistance

Job Tasks (Essential Duties & Responsibilities)

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.

• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.

• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.

• Coordinate customer and pricing record updates within SAP and monitor requests through completion.

• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.

• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.

• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.

• Maintain accurate customer, account, and sales-related records within SAP and other business systems.

• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.

• Generate and distribute reports, sales activity updates, and customer information as requested by management.

• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.

• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.

Qualifications (Education, Experience, Licensures, and Certifications)

• Associate degree or equivalent work experience preferred.

• Experience in sales support, customer service, commercial operations, sales administration, or a related business function preferred.

• SAP experience preferred.

• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Required Skills

• Strong organizational and problem-solving skills

• Excellent communication skills both written and oral

• Multitask in a dynamic and high-paced work environment

• Strong attention to detail

• Ability to manage multiple priorities in a fast-paced environment.

• Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Customer-focused mindset with a commitment to providing outstanding internal support

• Computer proficiency, specifically with SAP ERP/ MRP system, Microsoft office suite

Work Environment / Physical Demands / Travel

• Office setting, some requirements to enter manufacturing facility

• Due to 24/7 operation, some work-related issues may require attention after normal business hours and on weekends

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As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.