Marketing Operations Coordinator

Job Description:

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to millions of customers in 190 countries. Kobo believes in giving customers the freedom to read any book on any device and offers an eReader for everyone. With a wide selection of E Ink eReaders for every reading style. Kobo's award-winning eReaders can be found in major retail chains around the world.

Here at Rakuten Kobo Taiwan, we foster a collaborative and dynamic environment, blending local insights with global innovation. Our team is committed to a healthy work/life balance, understanding that valuing and supporting our people fuels their innovation, creativity, and passion. We offer competitive compensation, performance-based incentives, and robust training opportunities designed to nurture professional growth within our vibrant Taiwan office.

The Role:

我們正在尋找一位細心、主動且具執行力的行銷人員，擁有良好的數據分析與處理能力、跨部門協調能力及溝通技巧，能在快速變動的環境中有效支援行銷營運、績效追蹤分析及行銷活動執行，確保各項專案順利推進。

Key Responsibilities

1. 行銷活動與內容執行（Campaign & Content Execution）

- 協調線上與線下的行銷活動執行。

- 建立、更新並發布社群媒體及其他行銷管道的內容。

2. 專案協調（Project Coordination）

- 協調專案時程，並追蹤執行進度。

- 與內部團隊及外部行銷供應商合作，確保專案依照預定時程完成。

3. 行銷營運管理（Marketing Operations）

- 支援日常行銷營運工作，包括採購申請、行銷素材管理及行政流程相關事項。

- 維護並整理行銷資源及相關文件資料。

4. 報告與績效追蹤（Reporting & Performance Tracking）

- 準備相關報告並追蹤關鍵績效指標(KPI)，以支援行銷績效檢視與分析。

The Role:

We are looking for a detail-oriented and proactive individual with strong data handling, coordination, and communication skills, capable of supporting marketing operations, reporting, and campaign execution in a fast-paced environment.

Key Responsibilities

1. Campaign & Content Execution

- Coordinate marketing campaigns across online and offline channels.

- Create, update, and publish content across social media and other marketing channels.

2. Project Coordination

- Coordinate project timelines and follow up on execution progress.

- Work with internal teams and external vendors to ensure projects are delivered on schedule.

3. Marketing Operations

- Support day-to-day marketing operations, including procurement requests, marketing asset management, and administrative processes.

- Maintain organized marketing resources and documentation.

4. Reporting & Performance Tracking

- Prepare reports and track KPIs to support marketing performance review.

Requirements

• Around 2~3 year of experience in marketing or sales support roles

• Basic understanding of marketing activities and campaign execution

• Good Excel skills and comfortable with data tracking and simple reporting

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Organized and detail-oriented, able to handle data and documentation accurately

• Able to manage multiple tasks and follow up on timelines

• Good communication and teamwork skills, able to work with different stakeholders

• Proactive, responsible, and willing to learn

• Familiarity with digital marketing, social media, or e-commerce is a plus

• Basic PowerPoint or Canva skills is a plus

The Skillset:

- Marketing campaign execution & content management

- Social media trends awareness and digital marketing basics

- Data tracking, reporting & Excel skills

- Project coordination and stakeholder communication

The Perks:

• Hybrid remote work environment

• Lifestyle Spending Account

• Talent development and professional training programs

• Free Kobo device plus a free weekly eBook or audiobook

• Weekly Kobo Tech University learning sessions

• Birthday allowance and birthday leave: enjoy a paid day off during your birthday month

• Festival bonuses for the Dragon Boat Festival and Mid‑Autumn Festival

• Annual leave that exceeds statutory requirements

• Work from Anywhere program

• Annual Selected Benefits: NT$10,000 per year, flexibly usable across various Rakuten services

• Annual health check‑up

• Fully subsidized group insurance

About Rakuten Kobo Inc. Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

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