Chrono24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to one of the world’s most valuable and relationship-driven categories.
As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and white-glove VIP experiences — supported by high-quality data, modern tooling, and increasingly AI-enabled workflows. ABOUT THE ROLE As Global Sales Operations Manager, you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) — and the Growth leadership team’s primary operating partner. You will design the operating system (incl. tooling selection and implementation) behind our go-to-market dealer and VIP client teams, driving data quality, execution rigor, and scalable processes. A key part of the role is helping Chrono24 leverage automation and AI-enabled capabilities across prospecting, CRM, forecasting, lead routing and qualification, insights, and enablement — while maintaining trust, transparency, and human judgment. This role will join the Chief Growth Officer’s organization at Chrono24 and report to the leader for a Growth Operations.
Sales strategy, planning & execution
Design and run global GMV and revenue planning
Own forecasting accuracy and minimize forecast bias
Partner with sales leadership to define targets and territories
Marketplace supply & dealer lifecycle operations
Prioritize high-GMV, high-trust dealers using data-driven insights
Partner with marketing and operations to streamline onboarding, activation, and dealer health monitoring
Use automation and AI-driven insights pragmatically
Private Office (VIP) go-to-market
Route and qualify high-intent signals into Private Office
Improve speed to first offer, fill rate, and win rate
Balance automation with white-glove experience
Data, CRM & AI-enabled tooling stewardship
Own CRM and sales tooling adoption
Lead rollout of a single global CRM
Identify and pilot AI-enabled Sales Ops use cases
Reporting, governance & leadership partnership
Run executive sales cadences and reporting
Translate complex data into executive narratives
Compensation, incentives & performance management
Design territories, quotas, and incentive plans
Ensure incentives drive quality and long-term value
4+ years in Sales / Revenue Operations
Hands-on CRM and tooling experience
Data-fluent with interest in AI for Sales Ops. Experience using AI tools for Sales Enablement/Operations is a big plus
Strong executive communication skills
High-impact role with senior leadership exposure
Opportunity to build modern, AI-enabled Sales Ops foundations
Join a globally recognized brand and marketplace in the luxury watch industry
Work in a dynamic, international team that values initiative and ownership
Make a tangible impact on business growth and partner satisfaction
Enjoy a modern work culture with flexibility, creativity, and purpose
Diversity is our strength. At Chrono24, we embrace diversity because we believe it enriches not only our corporate culture but also our success. Be yourself – and let’s achieve great things together!
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Chrono24Chrono24 is a global online marketplace for buying and selling new and pre-owned watches. The platform connects watch enthusiasts, collectors, and dealers across the luxury and mainstream watch industry. It serves consumers seeking authenticated timepieces from brands worldwide.
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