The role will be based at Bugis Junction office.
We are hiring a Sales Operations Executive for our Sales Operations team in Singapore.
The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.
Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
Ensure customer queries are answered and/or resolved in a timely manner
Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
Act as key liaison point with Event Operations team for customer data and Event floor plan queries
Where required, support Event team in organisation of sales events
CRM (Salesforce) / invoicing system (EMS) support to sales teams
Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
Perform Salesforce (CRM) reporting and ad-hoc reports as requested
Where relevant manage integration of International Joint Venture reports
Support Sales team with proactive insight and trend analysis
Act as liaison between Sales team and CRM team to gather regular system feedback
Help identify priorities for development and gather requirements
Perform User Acceptance Testing
University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
Minimum 1 years of sales support experience across international regions and cultures
Strong organization, time management skills and ability to work with senior internal stakeholders
Experience of data analysis and manipulation
Ability to proactively handle and respond to internal & external stakeholders
Interpersonal skills, confident personality, high level of enthusiasm
Experience with Salesforce (Sales Cloud) will be an advantage
MS Office
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
A flexible range of personal benefits to choose from, plus company funded private medical cover
Strong wellbeing support through EAP assistance, mental health first aiders and more
Recognition for great work, with global awards and kudos programmes
As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.
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Informa TechTarget is a B2B technology marketing and intent data platform that helps tech vendors identify and engage active enterprise buyers through content syndication, demand generation, and account intelligence across more than 220 specialist sites.
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