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The Senior Business Analyst will help drive the improvement and evolution of our commercial business operations by understanding the company's continuously changing needs while finding solutions to improve its business processes. This role will help coordinate and facilitate cross functional stakeholders in; analyzing business processes and recommending solutions to align individual business functions with organizational goals, assisting business stakeholders in documenting and defining business requirements, and will facilitate the prioritization of business initiatives within the Business Applications team.
Manage and lead the work intake and prioritization process of feature enhancements and defects to help accelerate execution of commercial and revenue operations business process and technology improvements
Partner with stakeholders across Sales, Finance, Marketing, Legal and Customer Success to complete business process and requirements mapping in a collaborative way, to ensure completeness of requirement documentation and to accelerate the development of system changes
Manage communication and status updates of inflight work and initiatives to keep business stakeholders informed
Develop business documentation standards including but not limited to (business requirements documents, use cases and test scenarios, business process flows and procedures) and drive the adoption and use of the templates to serve the execution of system changes
Drive awareness of business process change that impact across business units and ensure alignment across business units prior to work development or execution
Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
Collaborate with project managers and cross-functional teams to support execution of prioritized work initiatives
Maintain documentation regarding various projects, processes, and operations
8-10 years of Business Systems Analysis experience, with a strong preference for candidates who also have a background as a Salesforce Administrator. (Note: Solution Architecture knowledge is a massive plus, but hands-on coding is not required).
2-3 years of project management experience with a deep understanding of the full SDLC within Agile or hybrid delivery environments.
Experience with various business applications, including CRM, PSA, ERP platforms (Salesforce, NetSuite, Certinia, ChurnZero, HubSpot, etc.)
Extensive experience in data modeling, process mapping, and translating complex business rules into technical specification documentation.
Solid grasp of best-practice SaaS sales, marketing, and revenue operations processes.
Expert at leading workshops, eliciting requirements, and building consensus among diverse business units.
An active listener and diplomatic problem-solver who can engage, influence, and push back on stakeholders at all levels when necessary.
USD $120,000.00/Yr.
USD $140,000.00/Yr.
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Symplr is a healthcare operations software company providing governance, risk, and compliance (GRC) solutions including provider credentialing, workforce management, vendor management, and contract management. It primarily serves hospitals, health systems, and other healthcare organizations across the United States.
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