Deal Desk Analyst

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

Our Revenue Operations Team is how we thrive as a B2B business. They are the beacon that enlightens our path to becoming the best Mar-Tech company in the world. They are data masters and problem solvers; they resolve, and they ignite. Each of them has an immense amount of responsibility that plays a huge role. They are careful and innovative when it comes to strategizing our next steps. They have their eyes set on converging on the ultimate goal: expanding all over the globe. They are the perfect combination of data-driven thinkers and decision-makers, as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to help us become better every day. We were a company made of six tiny desks when we started, so we never forget how important our hard work and dedication are. Until now, it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer and what we expect. But that’s the thing that makes the difference between storytellers and story makers: the things that grab your soul.

What You Will Do

• GTM Subject Matter Expert: Serve as a trusted advisor on Revenue Operations and Deal Desk processes. Share best practices and insights related to systems, workflows, and deal management.
• Support Sales with Complex Deals: Assist the Sales Team in structuring non-standard or complex order forms. Provide ad-hoc pricing guidance when necessary to ensure competitiveness and profitability.
• Educate and Train Sales Teams: Conduct training sessions for new Sales hires on Deal Desk operations, emphasizing best practices, approval workflows, and procedural guidelines. Continuously educate existing team members to maintain process consistency.
• Review and Validate Deals: Ensure all deals are accurate, with correct contract terms, billing details, and pricing. Align deal data with CRM systems to maintain data integrity and consistency.
• Drive Process Improvement: Proactively identify opportunities to enhance Deal Desk processes, tools, and automation. Implement improvements to increase efficiency and effectiveness.
• Collaborate Cross-Functionally: Partner with key departments (e.g., Finance, Legal, Operations) to understand business needs. Facilitate the end-to-end deal process, including deal structuring, approvals, and order management.
• Ensure Compliance and Documentation: Maintain thorough documentation of processes, approvals, and deal decisions. Ensure adherence to internal policies, compliance standards, and audit requirements.

What You Will Need

• Have a Bachelor’s Degree.
• Have internship experience in Revenue Operations, Business Insights & Analytics, or Finance.
• Have expert knowledge in one or more functional areas such as Enterprise Planning, Sales Productivity and Readiness, Sales Enablement, and Revenue Operations.
• Have extensive knowledge and experience in Microsoft Excel.
• Have familiarity with Salesforce.
• Have the ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Have the demonstrated ability to implement sales processes, procedures, and policies.
• Have excellent written and verbal communication skills.
• Have excellent cross-group collaboration skills.
• Are highly organized, have multitasking skills, and have the ability to operate in ambiguous environments.

What We Offer

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Access comprehensive private health insurance.
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.