Sales Operations Readiness Manager

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We are seeking a dynamic Sales Operations Readiness Manager to join our Sky Small Business Broadband team during an exciting phase of growth and evolution. In this pivotal role, you will be instrumental in ensuring our sales operations are fully prepared for success by fostering strong cross-departmental collaboration, providing creative input, and demonstrating a relentless determination to navigate and simplify complex challenges. Your work will directly support the channel's expansion, helping to shape the future of our business as we continue to evolve and grow. If you're passionate about driving operational excellence and enjoy working in a fast-paced, collaborative environment, this is the perfect opportunity for you.

What you’ll do:

• Establish a solid understanding of the sales operation in both direct and indirect RTMS. Understanding used to ensure rational prioritisation and to maximise influence support mechanisms

• Lead and support delivery wide variety of change projects and implementations, ensuring robustness of multiple projects on Sky’s evolution roadmap along with Ad-hoc projects

• Ensure the success, and smooth delivery of regular BAU change such as offer changes, huddle packs / support materials, and system changes

• Support the growth of the Indirect sales channel throughout onboarding, launch and in life as and when required

• Work closely with marketing teams to maximise impact of campaigns, including but not limited to, creatives, SMS / WhatsApp templates, flash sales, and campaign analysis

• Foster design processes to ensure business processes are endorsed by support functions such as legal, quality & compliance, and system support

What you’ll bring:

• Determined, ‘can do’ attitude to cut through complexity and to ensure the business is setup to deliver excellence

• Ability to work both independently and in a matrix organisation

• Hold the ability to communicate effectively at all levels, being able to influence senior stakeholders, peers, and front-line operations

• Have an eye to spot opportunity by constantly striving for improvement to our processes and ways of working

• Problem solver - anticipate both positive & negative impacts of and change implements to ensure opportunities are identified and risks are surfaced and overcome

• Approach day to day work with an open mind to new ideas and embracing change

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Access to free NOW, for streaming all your favourite shows

• A generous pension package

• Private healthcare

• Discounts and cashback at over 800 Retailers

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.