Role Overview
We are seeking a resourceful, problem-solving Marketing Technology (MarTech) Systems Administrator to oversee the health, administration, and continuous improvement of our core software ecosystem. In this role, you will bridge the gap between technical infrastructure and team execution. You will be responsible for managing software administration, troubleshooting issues, implementing feature requests, and driving the practical adoption of AI tools within our architecture.
The ideal candidate has a strong foundational background in marketing technology, a natural curiosity for learning new software, and a creative approach to systems health and documentation.
Key Responsibilities
System Health & Software Administration: Independently monitor, maintain, and manage the health of our core SaaS applications and tech stack. Ensure integrations run smoothly, data flows correctly, and system uptime is optimized.
Issue Tracking, Testing & Documentation: Act as the primary point of contact for internal technical issues. Thoroughly document user feedback, reproduce and triage bug reports, and run quality assurance (QA) testing on fixes before they go live.
Feature Implementation & App Management: Handle incoming requests to modify or expand our software capabilities. This includes configuring custom fields, updating user permissions, adjusting workflow automations, and deploying new platform features.
AI Tool Integration & Adoption: Assist in evaluating, implementing, and embedding practical AI tools into our existing technical architecture. Create documentation and provide functional support to help internal teams adopt these tools into their daily workflows.
Qualifications & Skills
Required Experience & Technical Skills
Professional Experience: 2–3 years of hands-on experience working within a marketing technology (MarTech), operations, or SaaS software administration environment.
Software & App Management: Foundational experience configuring and administering common business and marketing tools (e.g., CRMs like HubSpot, project management tools like Asana/Airtable, and communication platforms).
Testing & Documentation: Proven ability to clearly document technical processes, write step-by-step reproduction steps for bugs, and conduct structured testing.
AI Literacy: Familiarity with modern AI tools and a strong interest in learning how to technically implement and configure AI prompts, agents, or workflows into business systems.
Mindset & Soft Skills
Adaptable Problem Solver: A sharp analytical mindset with the ability to look at a software error or a new tool, independently research solutions, and figure out how it works.
Detail-Oriented & Organized: Highly structured in how you manage tasks, log issues, and maintain documentation so that systems remain clean and easy for others to navigate.
Strong Communicator: Ability to translate user feedback into clear technical tickets, and conversely, translate complex technical updates into simple instructions for the team.
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