Sales Operations Analyst I

Summary:

Duties & Responsibilities:

• Primary responsibility is to drive help purchase orders and push new VIAVI revenue.

• Provide daily, timely, quotes for customer and sales requests for Viavi products 90% of duties.

• Working closely with OM to ensure orders are booked with proper approved quotes

• Provide quoting assistance to VIAVI channel partners and direct sales.

• Provide MSD and QuoteEdge training/help to sales.

• Stay up to date with NSE product software releases, product notifications, part number changes, model discontinuation, product launches, etc.

• Facilitate customer credit card transactions via PayNow link on quote

· Provide pre-sales and/or post-sales support.

· Working closely with our sales teams to provide end-to-end support with pricing and creating quotes.

· Helping sales with configurations, part numbers, use of system, quoting issues.

· Responding to customer and field inquiries related to quotes, orders, product Information.

· Qualify leads and forwarding to correct sales person

· Understanding customer needs and requirements to help position the right solution product/routing qualified opportunities to sales rep for further development.

· Answering Viavi phone line for NSE sales support (US based only)

· Responsible for responding to sales/customers via group email mailbox. (internally and externally)

· Quoting out of Viavi quoting tool (QuoteEdge) 90% of the job

Pre-Requisites / Skills / Experience Requirements: