Sales Operations Officer

Working environment

DAO Ethical Gifts (DaoEG) is a Thai social enterprise initiated by Baan Dek Foundation. We create meaningful corporate gifts while generating employment and income opportunities for marginalized women and mothers in Thailand.

Our customizable products combine quality, craftsmanship and positive social impact, offering businesses a meaningful alternative to traditional corporate gifts.

Your Mission

WORKING ENVIRONMENT

Join a small, multicultural and mission-driven team committed to women's economic empowerment. The position offers opportunities to work across sales, operations and business development, collaborating closely with colleagues in Bangkok and Chiang Mai.

POSITION SUMMARY

DAO Ethical Gifts is seeking a proactive, organized and commercially minded Sales Operations Officer to support daily sales activities, customer relationships, CRM management and order fulfillment.

The position works closely with the Social Enterprise Manager and the production team in Chiang Mai to ensure smooth operations, accurate information and timely delivery.

The ideal candidate demonstrates strong coordination skills, commercial awareness, initiative and the ability to manage multiple priorities independently.

KEY RESPONSIBILITIES

1. Sales Administration & Customer Coordination (40%)

• Manage key sales documents, including quotations, purchase orders, invoices and related records.

• Coordinate customer enquiries, order processing, production and delivery.

• Follow up with customers and internal teams to ensure timely order fulfillment.

2. CRM & Business Development Support (30%)

• Maintain accurate customer information and sales activities in HubSpot CRM.

• Research potential B2B customers and support lead generation and customer follow-ups.

• Support customer retention and business development activities.

3. Sales Operations & Reporting (30%)

• Maintain sales records, order trackers and regular reports.

• Coordinate with Finance, production and other internal teams.

• Prioritize multiple tasks, monitor progress and proactively resolve operational issues.

Working hours: Full time - Monday to Friday with occasional weekend and evenings

Salary & Compensation: Starts from 22,000 THB ++ (To be defined based on experience and qualifications)

Your Profile

EXPECTED RESULTS

• Accurate and timely sales documentation and order processing.

• Effective customer follow-up and on-time order coordination.

• Reliable and up-to-date CRM and sales records.

• Strong task prioritization, proactive communication and problem-solving.

• Efficient coordination across teams to support sales performance.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing or a related field.

• Minimum 2–3 years of relevant experience in B2B Sales Administration or Sales Operations.

• Good understanding of sales documentation, order processing

• Proficient in Excel and Google Workspace, with familiarity with CRM systems.

• Strong organizational, multitasking and problem-solving skills.

• Ability to work independently with good business judgment and attention to detail.

• Fluent in Thai with a good command of written and spoken English.

PREFERRED QUALIFICATIONS

• Experience with HubSpot CRM, Ecount or similar business systems.

• Experience in corporate gifting, merchandise or other B2B product-based businesses.

• Interest in social enterprise and women's economic empowerment.

Important note

APPLY NOW

Join our team of social change makers. This is a great opportunity to develop your career, have an active part in developing a strategy for our social enterprise and drive results.

If you are interested in applying for this position, please send Your CV, cover letter, Names, and contact details of two references the following information to

https://baan-dek.jobs.personio.com/job/2844338

Candidates should not submit any additional documents outside of what is requested in compliance with Thailand’s Personal Data Protection Act, B.E. 2562 (2019). By applying for this position, all candidates are subject to Dao Ethical Gifts Data Protection Policy.

** Important: Only a complete application (CV + cover letter + two references) will be considered. **

Equal opportunity: Dao Ethical Gifts social enterprise is an equal opportunity employer. The enterprise shall not discriminate and will take affirmative action measures to ensure against discrimination in employment advertisements, recruitment processes and other conditions of employment, duly preventing discrimination against any job applicant or employee on the bases of race, color, gender, national origin, age, religion, creed, disability, sexual orientation, gender identity or gender expression.

Child Safeguarding: To comply with the Child Protection and Safeguarding Policy, the selected candidate will be requested a copy of his/her criminal record(or clearance certificate) and 2 professional references. Adhering to DaoEG’s policies means complying with our Child Protection and Safeguarding, PSEA compliance, Anti-Corruption Policy, and other policy related.

Closing date for applications: 31 October 2026

Please note that applications will be reviewed on a rolling basis and the position will remain open until a qualified candidate is selected.