Salesforce Technical Architect

Roles and responsibilities

• Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance

• Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience

• Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.

• Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders & escalations

• Analyze business to track & improve metrics & profitability

• Strong people leadership skills and leading by example

• Lead, guide, coach and motivate team members to their optimum performance levels and career development.

• Assist in implementing strategies for talent acquisition, development &retention

• Ensure quality project delivery of engagements led by self

• Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.

• Possesses good understanding of general project management principles

Required

• Education / professional qualifications

• MBA from a reputed college is preferred.

Prior Experience:

• The candidate must have 8+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

• 10+ years of experience in business operations and /or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams

• Deep understanding and hands-on experience implementing enterprise level applications

• Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio(OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com

• Good understanding of the industry best practices and proven experience implementing these best practices

• Experience operating in Shared Services or offshore-onshore teams

• Ability to perform in a fluid changing environment (consulting)

• Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills

• Manage end-to-end delivery for multiple projects in the CRM domain:

• Strong analytical and critical thinking acumen

• Extensive experience working with global clients

• Effective verbal and written communication skills

• Maintain data confidentiality and adherence to the risk management policy

• Organized approach and able to work under pressure

• Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently

• Highly focused on detail and accuracy of information presented

• Willingness to travel overseas for extended periods if required

Additional Details:

• Work arrangement: Hybrid - Makati or BGC office

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