Salesforce Administrator

Job purpose:

Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Key Accountabilities:

· Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).

· Customize Lightning components and page layouts to enhance user experience.

· Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.

· Ensure data integrity and cleanliness through regular audits and deduplication processes.

· Design and implement automation using flows, process builders, workflow rules, and approval processes.

· Create, manage, and deactivate users, roles, profiles, and permission sets.

· Maintain user access rights in line with security policies.

· Maintain and update automation in response to business changes.

· Create and maintain custom reports and dashboards for various business units.

· Provide insights and analytics support to end-users and management.

· Manage configuration changes and deployment using sandboxes.

· Coordinate with developers and stakeholders on release schedules and system testing.

· Monitor system performance and troubleshoot issues.

· Coordinate with Salesforce support for bug resolution and platform updates.

· Provide user training and create documentation (manuals).

· Serve as the first line of support for user issues and system inquiries.

· Ensure compliance with internal policies and data protection regulations.

· Monitor and manage data visibility and sharing rules.

· Track Salesforce licenses and manage third-party apps and integrations.

· Liaise with Salesforce Account Executives for renewals or upgrades.

· Granting user access and permission changes based on defined roles.

· Implementing minor configuration changes and updates.

· Creating standard reports, dashboards, and automation logic.

· Implementing significant changes in process automation.

· Integrating with external applications or APIs.

· Changes that may affect data models or impact multiple departments.

· Advising leadership on Salesforce capabilities and roadmap alignment.

· Participating in system architecture discussions and scalability planning.

Requirements

· Bachelor`s degree in Computer Science or any relevant discipline.

· Minimum 2 years of relevant experience.

· Minimum 3 years of experience Salesforce application

· Bachelor`s degree in Computer Science or any relevant discipline. · Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules.