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OptiSigns is one of the fastest-growing digital signage platforms worldwide, serving 30,500+ customers and growing 125% YoY. Our Munich hub is the center of our EMEA expansion. Join us as we scale globally and redefine how businesses communicate through digital displays.
In this hybrid role, you’ll combine customer support, technical troubleshooting, onboarding, and light pre-sales. You’ll be a trusted expert for our EMEA users, helping them adopt OptiSigns, resolve issues, and get the most value out of our platform.
Deliver concise product demos and create scalable enablement content (guides, Loom videos).
Lead onboarding for new EMEA customers, ensuring strong adoption in the first 30 days.
Provide Tier 1–2 support across hardware, networks, and OS platforms (Windows, Android, Linux).
Guide prospects on licensing, hardware bundles, and best-fit solutions.
Surface feature requests and recurring issues to our Product team.
Native-level German and fluent English (additional languages welcome).
Strong technical aptitude with IT/A-V troubleshooting and SaaS tools.
Experience with modern support or CRM platforms (e.g., HubSpot, Zendesk).
Ability to troubleshoot urgent technical issues calmly and systematically, including live screen or hardware failures.
EU work authorization and ability to work on-site in Munich five days a week.
Willingness to spend 1–2 months at our Houston HQ for onboarding.
Experience supporting a large-scale SaaS product (e.g., 50k+ MAU).
Familiarity with GDPR or ISO 27001 best practices.
Within 18–24 months, you can advance into:
Senior Support Engineer
Customer Success Manager
Product Operations Lead
We promote from within and support cross-functional growth.
Fast-moving startup environment where your ideas ship quickly.
Opportunities to represent OptiSigns at major European events (ISE, EuroCIS).
“Innovate & Iterate” culture focused on experimentation, ownership, and continuous improvement.
Competitive compensation package aligned with your experience and market benchmarks.
26 vacation days + German public holidays.
German statutory health insurance with optional private upgrades.
€100 monthly MVV credit or bike leasing program.
Subsidized lunch card + stocked office kitchen.
€1,500 annual professional development budget.
MacBook or Dell XPS + 4K monitor and required software.
If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.
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OptiSigns is a digital signage software company that enables businesses to transform any screen or TV into a dynamic display for content management and audience engagement. It serves a wide range of industries including retail, restaurants, healthcare, and education.
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