Salesforce Platform Architect

Job Description

Business Applications at GoTo We’re trailblazers in remote work technology—building powerful, flexible solutions. As part of our go‑to‑market technology team, you’ll have the opportunity to chart new paths and help redefine how GoTo brings its solutions to market. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas.

Overview

The Salesforce Platform Architect is a senior technical leader responsible for designing and maintaining robust, scalable, and high-performing Salesforce architecture. This role defines technical standards, oversees platform-wide solution design, ensures architectural alignment across business units, and collaborates closely with stakeholders, developers, and product teams to enable strategic business outcomes.

Key Responsibilities

• Lead the design and governance of Salesforce architecture

• Define architectural strategy to support current and future business needs

• Develop and maintain enterprise-level architectural standards, frameworks, and documentation

• Advise on solution patterns, technical integrations, and platform capabilities

• Provide technical oversight on major Salesforce initiatives

• Review project and solution designs for compliance with architecture standards

• Guide dev teams on scalable, secure, and maintainable solution design

• Participate in or lead technical design sessions for complex projects

• Drive platform integration and data strategy

• Architect integrations between Salesforce and external systems (REST/SOAP, middleware, etc.)

• Ensure data model design is optimized for performance, scalability, and reporting needs

• Oversee data migration, quality, and synchronization strategies

• Champion platform best practices and compliance

• Establish and promote coding, security, and release management standards

• Ensure compliance with industry regulations and company policies

• Conduct technical reviews, audits, and health checks of the Salesforce environment

• Collaborate with cross-functional teams

• Work closely with Product, Business, and IT leaders to align architectural direction with business strategy

• Mentor Salesforce team members and lead knowledge-sharing initiatives

• Communicate complex architectural concepts to technical and non-technical stakeholders

• Stay current with Salesforce innovation

• Evaluate and recommend new Salesforce features, tools, and technologies

• Guide the adoption of emerging platform capabilities and assess their business value

Qualifications

• 6+ years of hands-on experience designing and implementing Salesforce solutions at scale

• Deep understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Experience Cloud, and Platform capabilities

• Proven track record of architecting complex integrations and data models

• Experience with enterprise governance, scalable design, and performance optimization

• Strong expertise in Salesforce development (Apex, Lightning Components, Visualforce, APIs)

• Experience with DevOps processes, CI/CD, and release management

• Salesforce Development and Architect certifications (e.g., Application Architect and/or System Architect)

• Ability to communicate strategic ideas and technical concepts to both business and IT stakeholders

• Experience in Agile/Scrum environments and leading technical teams

• Proven experience designing and implementing integrations between Salesforce and third-party or internal systems, especially those utilizing artificial intelligence (AI) technologies (e.g., machine learning models, chatbots, predictive analytics).

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

• GoTo performance bonus program to celebrate your impact and contributions