Sales Operations Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for developing sales process strategy.

• Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.

• Manages sales automation, tools and reporting programs.

• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

• Supervises support level employees.

• Sets day-to-day operational objectives for the team.

• Problems faced may be difficult but typically are not complex.

• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.

• Receives predetermined work assignments that are subject to moderate level of control and review.

• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.

• Sets day-to-day operational objectives for the team to ensure task completion.

• Assignments are largely established in accordance with schedules and deliverables.

• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.

• Can make exceptions to some but not all processes and procedures.

• Thorough knowledge of department processes.

• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.

• Four year college degree not required but strongly preferred.

• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

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