Sales Operations Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

We are looking for an intern that has passion about Data Analysis, Data Visualization and finding the most valuable insights from the commercial team. This role is essential for optimizing our sales operations in a dynamic environment.

The perfect candidate it’s a very strategic thinker, an adaptable and very collaborative person. Has the perfect mix between numerical and commercial abilities.

The Commercial Effectiveness it's a team dedicated to show insights and efficiencies to the commercial team with the main purpose to work closely with them in projects and initiatives that helps with commercial performance and routines.

Role Responsibilities

The perfect candidate will:

• Support commercial efficiency projects through data analysis and structured insights that help improve decision-making.

• Assist in analyzing commercial performance and operational metrics using data.

• Create and modify basic SQL queries to extract insights from existing databases and dashboards.

• Support projects focused on improving internal commercial tools (CRM and commercial app) by translating commercial needs into clear data or product requirements.

• Help structure, document, and prioritize commercial inputs for product improvement initiatives.

• Collaborate with multidisciplinary teams to ensure initiatives are aligned with business needs in order to get the best possible outcome.

• Use AI tools to support analysis, automate repetitive tasks, and explore process optimization opportunities.

• Prepare clear summaries, presentations, or documentation to communicate findings and recommendations.

Role Qualifications

Qualifications:

• Currently pursuing a degree in Business, Economics, Engineering, Data, Systems, or related fields.

• Must have at least one year remaining before graduation.

• Strong interest in data analysis, commercial strategy, and process optimization.

• Basic to intermediate knowledge of SQL.

• Familiarity with Python is a plus.

• Comfortable working with data (spreadsheets, databases, basic analysis).

• Fluent English as a working language.

• Strong sense of ownership and responsibility.

• Organized, target-oriented, and proactive.

• Curious, creative thinker with a problem-solving mindset.

• Comfortable working with cross-functional teams

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms