SWBC is seeking a talented individual to analyze and formulate solutions for small to medium software system problems; analyzes business processes; writes system process specifications including high-level requirements, business rules, reporting, database schema, stakeholder analysis, and requirements traceability. Collaborates with clients to determine their business needs and transforms them into information technology system requirements. Leverages AI-driven tools and analytics to enhance application functionality, automate workflows, and improve decision-making processes.
Why You'll Love This Role
As a Business Systems Analyst at SWBC, you’ll be at the forefront of digital transformation. You’ll help shape the future of our business applications by integrating AI-driven features that improve efficiency, accuracy, and user satisfaction. Your work will directly influence how we deliver value to our clients, making you a key player in our innovation journey. Join a collaborative team that values curiosity, creativity, and continuous improvement.
Essential duties include the following:
Analyzes business problem statements and develops solutions for small to medium scale software systems projects.
Transforms business needs into business, functional, non-functional, user, and testing requirements for use by the Information Technology department.
Integrates AI-powered tools (e.g., predictive analytics, natural language processing, intelligent automation) to enhance application capabilities and user experience.
Identifies opportunities to apply machine learning models or AI-driven insights to optimize business processes and system performance.
Collaborates with data scientists and developers to implement AI features into business applications.
Reports and communicates requirement progress to stakeholders as input to project status reports.
Reviews test strategy, test plans, and test cases to ensure requirements are met; supports Software Quality Assurance and User Acceptance Testing teams as needed.
Reviews defects and coordinates with both internal and external customers to determine priority of fix and manual work-around.
Participates in AI model validation and monitoring to ensure ethical and effective use of AI technologies.
Serious candidates will possess the minimum qualifications:
Some college coursework in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment.
Bachelor’s Degree in Business Administration, Information Systems, or related field preferred.
At least three (3) years as a Business Systems Analyst I, or related business application support experience.
Familiarity with AI/ML concepts and tools (e.g., Power BI with AI visuals, Azure AI, or similar platforms) is a plus.
Strong understanding of business applications and enterprise systems.
Working knowledge of process models, requirements documentation, and reporting.
Familiarity with data content and structures for systems supported.
Ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.
Strong facilitation, negotiation, and conflict resolution skills.
Excellent verbal and written communication skills.
Proficient in MS Office applications including Word, Excel, Visio, Access, and Project.
Certification of Competency in Business Analysis (CCBA) preferred.
Ability to stay current with emerging technologies, especially in AI and automation, through continuous learning and professional development.
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Opens in a new tab
