Sales Operations Specialist

Overview

Salary:

Position Summary:

As a Sales Operations Specialist for our Contract Logistics division, you will support the business development team by turning data, proposals, and processes into the tools the sales organization uses to win and retain business. You will build client-facing presentations and proposals, translate CRM, pricing, and performance data into clear reporting and visualizations, and manage the contract and document workflows that keep opportunities moving. This role calls for strong analytical and design skills, a high level of organization, and the ability to manage multiple priorities with limited direction.

Responsibilities

• Business Development Support: Support the sales team with lead generation and prospect research, using ZoomInfo and similar platforms to build target account lists, source and enrich contact data, and identify new opportunities within the 3PL sector.

• Proposal Management: Develop client-facing sales presentations and proposals that clearly articulate the value of our 3PL services and solutions, ensuring content is accurate, well designed, and consistent with brand standards.

• Sales Performance Reporting and Analysis: Build and maintain recurring internal reporting for sales performance, pipeline health, and pricing initiatives, translating CRM and operational data into clear visualizations and executive-level summaries that drive decision making.

• Client-Facing Reporting and Business Reviews: Prepare recurring customer-facing reporting and business review materials, including KPI reviews and monthly and quarterly business reviews, partnering with customer success and operations to source and validate performance data.

• Pricing and Rate Administration: Enter and maintain customer rates, support annual rate and CPI increase cycles, and coordinate with sales, solutions, and customer success to keep pricing records accurate and current.

• Contract and Document Management: Manage contracts through the full lifecycle, including drafting support, DocuSign routing, approval tracking, and maintaining organized records of executed agreements and supporting documentation.

• Sales Operations Support: Maintain CRM data quality and develop the templates, trackers, and standardized workflows that improve how the business development team operates.

• Collaboration: Work closely with internal teams, including operations, customer success, and solutions, to ensure seamless service delivery and resolve any issues that arise.

Qualifications

Minimum Required Qualifications

• Education: Bachelor’s degree in Business, Marketing, Logistics, Supply Chain Management or a related field

• Experience: Minimum of 2 years of experience in sales operations, sales support, marketing, analytics, communications or a related field

• Ability to build client-ready presentations and proposals in PowerPoint

• Strong Excel skills, including pivot tables, formulas, and building reports from large data sets

• Demonstrated ability to turn raw data into clear, accurate visualizations and executive-level summaries. Power BI experience is preferred

• Experience with CRM platforms, DocuSign, or contract management systems is preferred

• High attention to detail and accuracy when working with pricing, contract, and reporting data

• Demonstrated ability to provide excellent customer service.

• Outstanding problem-solving, prioritization and organizational skills.

• Excellent communication skills, both written and verbal.

• Ability to remain professional, confident, and patient at all times.

• Must be able to work effectively and contribute value with limited direction.

Essential Job Functions

• Maintain regular and punctual attendance.

• Interact with employees and customers in an appropriate manner.

• Use a computer for tasks such as making updates to CRM, communicating via email and voice.

• Present to customers and other stakeholders in a professional and effective manner.

• Comply with all Company policies and procedures.

• Proficient in Microsoft Office.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date

• 401k with a company match

• Standard 10 days PTO

• Eligible for bonus plan

• 7 Paid Holidays

• Eligble for OT pay if applicable

• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.