With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Reporting to the Sr. Director, Revenue Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs, operations, initiatives, and analytics in the United States. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting.
The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, the ability to learn quickly, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background preferred.
Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
Partner with Salesforce and BI teams to implement process and data optimizations
Build and maintain financial models, forecasts and dashboards for various business scenarios
Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
4+ years of experience in an analytics, operations, or strategy role
Experience with Snowflake or any other relational database
Strong SQL skills + Experience with design and development of ETL processes
Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
Knowledge in Salesforce, Preset/Superset, Snowflake
Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
Understanding of sales process within OpenTable, or equivalent sales process experience
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
20 days of paid time off
Private health and dental insurance
Life and Disability insurance
The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $84,000-$95,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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OpenTable is an online restaurant reservation platform that allows diners to book tables at restaurants in real-time. The company serves the food service industry, connecting consumers with restaurants while providing restaurants with reservation management and customer data tools. Their target market includes both individual diners seeking dining experiences and restaurant operators looking to manage reservations and customer relationships.
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