Sales Operations Manager

Important Information

Location: Brazil Job Mode: Full-time Work Mode: Work from home

Job Summary

The Sales Operations Manager is responsible for increasing the efficiency and effectiveness of the sales organization through process governance, data integrity, and the generation of actionable insights. This role works in close partnership with Sales Leadership, Finance, and cross-functional teams to ensure greater forecast predictability, performance visibility, and continuous improvement across the entire sales cycle. The ideal candidate has strong analytical capabilities, excellent communication skills with both technical and non-technical audiences, and deep expertise in CRM tools, financial analysis, and productivity tools such as Excel and PowerPoint.

Responsibilities and Duties

• Be responsible for monitoring sales processes to ensure the sales team is entering data correctly and accurately, from lead generation through opportunity closure and revenue recognition;

• Prepare weekly reports showing the evolution of bookings and sales pipeline, including the breakdown into different businesses;

• Ensure consistent governance, clear documentation, and adoption of sales operating procedures and tools;

• Analyze sales performance, pipeline health, conversion metrics, and forecast accuracy;

• Translate complex financial and operational data into clear insights and business recommendations;

• Prepare high-quality executive reports and presentations using Excel and PowerPoint;

• Act as the central point of communication between Sales and related areas (Finance, Legal, Delivery, Marketing);

• Coach and develop Sales Operations Analysts;

• Promote best practices, operational discipline, and a culture of continuous improvement.

Essential Skills

• Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related fields;

• Solid experience in Sales Operations, Revenue Operations, or similar analytical roles;

• Strong command of CRM tools (Salesforce or equivalent);

• Strong analytical and financial skills, with proven ability to interpret sales and revenue data;

• Advanced knowledge of Microsoft Excel (pivot tables, formulas, data modeling);

• Experience creating executive-level presentations in PowerPoint;

• Excellent verbal and written communication skills in English;

• High level of attention to detail and strong problem-solving skills.

Desirable Skills

• Experience working in partnership with Finance, Forecasting, or FP&A teams;

• Knowledge of sales commission and variable compensation models;

• Experience working with global or multi-region sales teams;

• Previous experience in technology or B2B services environments.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.