Senior Director, Customer Success Operations

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it in a dynamic environment, seeing ambiguity as the raw material to build something meaningful.

• You act like an owner with a passion for the mission that fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving hard problems delivers the biggest impact.

• You are a learner with a true growth mindset, actively seeking feedback to develop yourself, become a stronger teammate, and work with purpose.

• You are a high-trust collaborator who is ambitious for the team, embracing ongoing candor, clarity, and respect to earn trust and build strong partnerships.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

• Experience in Strategy & Operations, Business Operations, Customer Success Operations, or related operational leadership roles

• Experience supporting or partnering closely with Customer Success, Customer Support, Technical Success, or Professional Services organizations

• Proven success leading and building high-performing teams, including leadership of senior individual contributors and people managers

• Strong experience driving business planning, operating cadences, KPI development, performance management, and cross-functional execution

• Experience operating in a high-growth B2B SaaS or technology environment

What Will Make You Stand Out (Preferred Qualifications)

• Experience identifying and applying AI, automation, or advanced analytics to improve operational efficiency, business insights, and customer outcomes within Customer Success or adjacent functions

#LI-NH1 #LI-Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$203,000—$290,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.