Product Success Senior Manager, Strategy & Operations

About the role

As a Product Success Senior Manager you are the architect of our customers’ operational success from day zero. This is a high-impact, 0-1 role where you sit at the intersection of complex accounting, AI implementation, and driving customer outcomes.

You aren't just a point of contact or a support resource; you will be a key contributor to our strategic journey to enable businesses with our AI-native accounting platform. You will wield your accounting expertise to work with customers, configure autonomous systems to match deep financial logic, and partner with our Product and GTM Teams to build our deployment playbook. If you want to move fast and translate cutting-edge AI capabilities into radical efficiency for finance leaders, this role is built for you.

What you'll do

• Deploy & Configure AI Financial Agents: Go deep into the technical setup. You will partner directly with founders, accountants, and mid-market Controllers to translate complex accounting policies (like ASC 606) into automated logic. You will directly configure, test, and tune our AI agents and account structures to map flawlessly to their specific business rules and data pipelines.

• Drive Onboarding Strategy & Playbooks: You will run evidence-based tests to identify friction points across varying customer sizes—from agile, founder-led startups to established mid-market clients—building the scalable, repeatable frameworks that dramatically accelerate "Time to Value".

• Bridge Product and Commercial Teams: Act as the ultimate internal customer advocate. Collaborate cross-functionally with Product and Engineering to make sure the voice of the customer is represented in product workflows.

• Master Customer Jobs-to-Be-Done: Become a product expert and understand how our customers can best succeed. With this knowledge you’ll track usage, proactively mitigate risks, identify expansion triggers, and drive long-term platform adoption.

Who you are

Minimum qualifications:

• Technical Accounting Fluency: A strong background in accounting or finance, with a solid grasp of revenue recognition (ASC 606) and how modern ERPs work. You can effortlessly speak "Accounting" with a Controller and "Data/APIs" with an Engineer.

• Customer-Facing Ownership: Strong experience or desire to work directly with our customers. Experience in customer success, implementations, technical account management, or product operations where you’ve used your accounting background.

• Owner & Value-Driven Mindset: Exceptional organizational skills with a proven track record of managing complex stakeholder environments and hitting aggressive delivery deadlines. You thrive solving ambiguous and exciting problems.

• AI-Maximalist: A deep passion for emerging technology. You don't just use basic AI tools for simple tasks; you understand how to prompt, configure, and optimize autonomous systems to handle deterministic, complex financial rules.

Preferred qualifications:

• CPA license or heavy experience auditing (e.g., Big 4) or managing revenue and accounting.

• Data Proficiency: The ability to independently navigate analytics platforms to interpret platform health, onboarding data, and user behavior.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.