We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
We are seeking a highly skilled Revenue Operations Specialis****t to join our Commercial Excellence team. This role will be responsible for supporting and continuously improving commercial processes, performance management, and data governance across Europe. The Revenue Operations Specialist will serve as a key partner to Sales, Finance, and Commercial Excellence teams, ensuring reliable data, scalable processes, and actionable business insights that support commercial growth and operational excellence.
This job is based in Cluj-Napoca, Romania. We provide a flexible working schedule with the option of working hybrid.
Develop and maintain quota models, territory alignment processes, customer assignments, and account coverage plans to support commercial planning activities.
Support annual quota planning cycles, attainment calculations, sales performance reporting, and incentive compensation processes.
Analyze commercial data and prepare reports, dashboards, and insights that support business decision-making and performance management.
Manage and maintain data quality, integrity, and governance related to customer ownership, sales hierarchies, account assignments, and territory structures.
Ensure data consistency across Salesforce, Oracle, reporting platforms, and other business systems.
Perform regular data audits, identify inconsistencies, and implement corrective actions to improve data accuracy and reliability.
Collaborate with Sales, Finance, Marketing, IT, and Operations teams to support commercial initiatives and operational execution.
Develop, document, and improve commercial processes, policies, governance frameworks, and operating procedures.
Identify opportunities for automation and process optimization to improve efficiency, scalability, and user experience.
Support user onboarding, system access management, and operational requests while promoting best practices across commercial systems.
Bachelor's degree in Business Administration, Economics, Finance, Data Analytics, Information Systems, or a related field.
5+ years of experience in Commercial Operations, Revenue Operations, Sales Operations, Business Analytics, or a related role.
Advanced Microsoft Excel skills, including complex formulas, data modeling, and data analysis.
Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
Experience working with CRM, ERP, and reporting systems.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills.
Fluent in spoken and written English.
Experience with Salesforce, Sigma, Power BI, Tableau, or similar business intelligence and CRM platforms.
Experience supporting quota planning, territory design, sales performance management, forecasting, or incentive compensation programs.
Strong understanding of data governance, data quality management, and cross-system integrations.
Experience supporting customer segmentation, commercial analytics, and revenue growth initiatives.
Ability to collaborate effectively across Sales, Finance, Marketing, IT, and Operations teams.
Continuous improvement mindset with a proactive and solution-oriented approach.
Our Cluj-Napoca office is a key European hub for Copeland, supporting engineering, IT, finance, marketing, and customer operations. Opened in 2024, the modern office is home to more than 240 professionals who contribute to Copeland’s global and European operations. This dynamic environment offers excellent opportunities for career growth, collaboration, and the chance to be part of an innovative, fast-growing team.
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
No calls or agency requests please.
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Copeland is a global climate technologies company specializing in sustainable HVACR compression technologies and controls solutions for commercial, industrial, cold chain, and residential markets.
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