Sales Operations Specialist

Join D-Fend Solutions — where technology meets purpose.

As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.

If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board.

Become a D-Fender. Shape the future of airspace security.

Overview

Our Sales Operations Specialist role is essential for maximizing the efficiency and performance of our sales organization. We are looking for a highly analytical and detail-oriented professional to fill this position. The specialist will be responsible for streamlining processes, managing key systems, and ensuring data integrity to enable the sales team's success. This role requires cross-functional collaboration with Sales, Operations, Finance, and Leadership to deliver actionable insights that directly contribute to revenue growth.

Key Responsibilities:

• Manage the sales pipeline and generate accurate sales forecasts.
• Develop, implement, and monitor sales Key Performance Indicators (KPIs) and processes to maximize efficiency and performance.
• Select, deploy, and administer sales automation tools.
• Ensure alignment of sales activities with cross-functional departments, including Operations, Finance, Pre-sales, Services, and Legal.
• Oversee, manage, and execute governmental administrative and compliance processes.
• Conduct in-depth analysis of sales data, identifying trends to inform and improve overall sales performance.
• Collaborate with the sales team to design and execute effective sales campaigns.
• Utilize research and reporting skills to analyze consumer trends and sales data for robust sales forecasting.
• Demonstrate strong financial and business acumen to evaluate sales profitability and pinpoint new opportunities.
• Support the onboarding of new sales representatives by providing training on CRM systems, sales processes, and essential sales tools.
• Maintain a commitment to continuous professional development and actively support the growth of other team members.

Qualifications:

• 5+ years of experience in sales operations, preferably in a global high-tech industry
• Bachelor's degree in business administration, industrial engineering, marketing, or a related field
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong ability to work independently, and as part of a team.
• Detail-oriented and data-driven approach
• Experience with sales automation tools (e.g., NetSuite, Salesforce, HubSpot, CRM systems)
• Experience with data analysis tools (e.g., Excel, Tableau, SQL)