Calabrio is now Verint! At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.
Americas field operations is how the region plans, sells, and forecasts. This leader owns that function end to end and serves as the operational right hand to the Americas CRO, with responsibility for territory and quota execution, sales operations, order operations and partner operations across the region.
This is a hands-on leadership role with significant scope. The Americas business is in the process of consolidating onto a unified CRM platform and this role owns much of the operational cleanup and process rebuild that follows, while the region carries its largest target to date. The right person is energized by building something rather than maintaining it.
Forecast discipline. Pipeline hygiene, forecast accuracy, and the weekly cadence behind both.
Territory and quota execution. Design, assignment, coverage modeling, and in-year adjustments across the Americas.
Sales operations. Territory execution, forecasting cadence, and CRM/sales systems support for the field.
Commercial operations. Quote-to-order execution, booking accuracy, and cycle time.
Partner operations. Partner registration, deal flow, and channel operational support.
Reporting & Analytics. Own the regional reporting and analytics strategy, delivering timely insights on pipeline, forecast, productivity and revenue performance to support executive decision-making, operational excellence and global planning activities.
Partnership with the Americas CRO. Translate regional priorities into operational plans with named owners and dates, represent field operations in regional leadership forums, and surface risk early with the context needed to act on it.
Team leadership. Lead, develop and build depth across the Americas field operations team. Every recurring process carries a documented procedure and named coverage.
Global alignment. Partner with the global Revenue Operations centers of excellence across planning, analytics, compensation and systems.
Verint's Americas organization brings together teams with different histories, different systems and different ways of working. This role sits directly on that line and the person in it will do as much through influence as through authority. We are looking for a natural leader. Someone who earns credibility by delivering rather than by title. Someone both sides trust because they are fair, consistent and easy to work with. Equally comfortable on a sales floor, in an executive leadership meeting or a Finance review, this individual will be a trusted advisor and strategic partner to the Americas leadership team.
8+ years in revenue or sales operations, including 3+ years leading a regional field operations team.
Territory and quota design at scale in a global enterprise software business.
Proven ability to design, implement and scale operational processes, governance and documentation standards in environments undergoing transformation.
Experience as the operations counterpart to a CRO or regional sales leader.
Strong Salesforce skills; fluent with planning and analytics tooling such as Anaplan or equivalent.
Hands-on experience with sales engagement platforms such as Outreach or Gong.
High attention to detail. Owns forecast and quota numbers as source of truth, zero tolerance for error.
Executive presence. Credible in front of the C-suite, comfortable running and presenting in executive-level meetings.
Demonstrated success leading operational teams through complex systems implementations, mergers, acquisitions and organizational change.
Proven ability to influence, collaborate and drive results across geographically dispersed teams, regions and time zones.
Bachelor's degree required.
You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:
Global team recognized for their passion and innovation
Innovative product culture and project exposure
Training and development from industry-leading experts
Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Base salary will be starting at $153,000.
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.
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VerintCalabrio is a software company providing AI-powered workforce engagement management (WEM) solutions for contact centers, including workforce management, quality management, analytics, and performance tools. It serves enterprise contact centers globally to improve agent performance and customer experience.
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