Job Summary
The Sales Operations Manager is responsible for leading a high-performing Sales Operations team, ensuring operational excellence, and driving collaboration with Sales to optimize efficiency, accuracy, and scalability. The ideal person in this role is a proactive leader with strong analytical skills, a passion for process improvement, and a commitment to building and developing talent.
A successful Sales Operations Manager thrives in a fast-paced environment, excels at balancing multiple priorities, and takes an ownership mindset in solving complex challenges. They will drive the team toward achieving measurable KPIs, fostering a culture of accountability, and continuously identifying opportunities to streamline operations and improve customer experience.
DUTIES AND RESPONSIBILITIES
Operational Leadership & Process Optimization
- Oversee the day-to-day operations of the Sales Operations team to ensure resources are used effectively and in alignment with BDA policies and procedures.
- Analyze key performance indicators (KPIs) and operational trends to make data-driven decisions that support business objectives.
- Implement and refine processes that enhance efficiency, accuracy, and team productivity.
- Collaborate with cross-functional teams to drive alignment between Sales Operations, Sales, and other business units.
- Act as a primary problem solver, identifying operational bottlenecks and implementing solutions that improve workflow and output.
Team Development & Performance Management
- Set clear performance expectations and hold team members accountable for delivering results.
- Provide continuous coaching, mentorship, and career development opportunities to strengthen the team’s skill set.
- Conduct performance reviews, establish goals, and drive engagement to ensure the team is motivated and high-performing.
- Address workload challenges, interpersonal conflicts, and performance issues proactively, fostering a culture of open communication and accountability.
- Develop future leaders within the team by instilling a growth mindset and encouraging professional development.
Collaboration & Strategic Execution
- Partner closely with Sales Leaders to align Sales Operations strategies with overall business goals.
- Lead the execution of Wildly Important Goals (WIGs) and key company initiatives, ensuring timely and effective implementation.
- Build strong relationships with Account Managers and Sales Directors, acting as a trusted partner in delivering operational excellence.
- Serve as the escalation point for complex order processes, cross-functional coordination, and customer resolution.
- Maintain a pulse on industry trends, emerging technologies, and best practices to continuously elevate the Sales Operations function.
JOB SKILLS AND TRAITS
Required Skills & Attributes
- Growth Mindset: Actively seeks opportunities for professional development, embraces challenges, and takes initiative to improve processes and outcomes.
- Solution-Oriented: Proactively addresses issues with a problem-solving mindset, assuming positive intent and driving constructive resolutions.
- Professional Maturity: Demonstrates transparency, respect, and accountability in all interactions while maintaining a high standard of professionalism.
- Adaptability to Change: Thrives in fast-paced environments, remains flexible, and adjusts quickly to evolving priorities and business needs.
- Strong Leadership & People Management: Ability to develop, mentor, and motivate a high-performing team while holding individuals accountable for their contributions.
- Time Management & Prioritization: Effectively manages multiple projects and competing priorities without compromising quality or deadlines.
- Attention to Detail & Quality of Work: Ensures accuracy and precision in processes, reports, and customer interactions.
- Customer-Centric Approach: Prioritizes internal and external customer needs by delivering timely and effective solutions.
- Technical Proficiency: Strong expertise in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), Tableau, and other industry-standard tools.
- Sales Orientation: Understands sales processes, demonstrates negotiation skills, and contributes to driving revenue and operational efficiency.
Experience Requirements
- 5+ years of experience managing a team of 10 or more employees.
- 5+ years of experience in Sales Operations, Sales, or Customer Service Management.
- Proven track record of driving operational improvements, leading process optimizations, and executing strategic initiatives.
- Experience utilizing data analytics and reporting tools to support business decisions and drive efficiency.
- University degree preferred but not required.