Order Management Specialist

The Order Management Specialist will act as a bridge between the regional Sales team and the Central Logistics team to support Global sales operations. The role is responsible for implementing and managing order administration functions to ensure a smooth order handover and logistics workflow.

Tasks and Duties

• Processing Opportunities, Sales Orders, Deal Registration, Incentives, returns (Trade-in RMA), and credits globally in CPQ

• Ensure order accuracy for both customer satisfaction and team effectiveness

• Follow all privacy procedures to protect client information

• Support fulfillment by working with team members and departments to resolve order issues and ensure timely processing

• Work with Account Managers regarding orders, projects, policy changes, promotions, and customer complaints

• Ensure compliance with company policies when working with Partners and Direct Customers

• Collaborate with Operations and Customer Support to assist Partners and Customers

• Suggest changes to sales and processing workflows based on observations

• Respond to incoming emails and phone calls

• Ensure Sales team adherence to processes, identify areas for improvement, and promote efficiency

• Support requests for price verifications, purchase orders, changes, or cancellations from Partners and Customers

• Respond promptly to customer inquiries and provide courteous service, including questions regarding products, pricing, delivery times, warranties, and general support

• Redirect Partners and Customers to Finance for credit or financing arrangements

• Proactively coordinate equipment delivery with Logistics, Sales, and Assembly teams

• Prepare or update shipping documentation as needed

Requirements

• 2-5 years of experience in import/export processes; experience in purchasing management is an advantage.

• Experience with an ERP system or Business Central.

• Fluent English is a must, and German should also be at a decent level.

• Strong interpersonal and communication skills.

• Ability to prioritize tasks and work effectively under pressure.

• Highly organized, detail-oriented, and accurate.

• Strong team player.

• Ability to learn and understand complex concepts and processes quickly.

• Strong sense of responsibility and customer service orientation.

Benefits

Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important.

4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse.

It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling.

Join our team and working in a dynamic and supportive environment.

Recruitment Process

• Recruiter Screening

• Team Interview

• Final Interview