Ads Commercial Operations Associate

Get to Know the Team

Join the Commercial team at Grab—a dynamic group shaping the future of merchant and enterprise growth across Southeast Asia. Our team serves as the operational engine driving a diverse commercial portfolio, spanning GrabAds (Online & Offline advertisement), GrabForBusiness for corporate solutions, and GrabFood for Merchant programs. We empower businesses of all sizes by delivering end-to-end operational execution, scaling high-impact initiatives, and driving sustainable commercial growth across Grab's extensive ecosystem.

Get to Know the Role

We are looking for an Ads Commercial Operation Associate to join our Ads Operations team in managing end-to-end execution, optimization, and advertiser satisfaction for our Fleet Ads and FMCG Ads business. You will play an important part in safeguarding campaign deliverables. You will also coordinate physical asset rollouts and improve operational excellence across offline and online advertising streams. You will do so with integrity, a customer-first mindset, and a strong drive to learn. If you enjoy adapting to dynamic needs and bridging operational execution with commercial outcomes, we'd love to hear from you. You will report to the Commercial Operation Manager. You will be based in Jakarta Office with occasional site/field visits for asset verification.

The Critical Tasks You Will Perform

• You will manage daily end-to-end campaign operations for Fleet Ads and FMCG Ads, ensuring seamless onboarding, asset installation/wrapping, campaign go-live, and offboarding.

• You will monitor operational SLAs, asset tracking, and exposure targets across fleet vehicles and partner networks to fulfill advertiser deliverables and prevent revenue clawbacks.

• You will oversee end-to-end supply chain and logistics for advertisement and marketing assets. You will manage inventory storage, distribution timelines, capacity planning, and speed of delivery to ensure campaigns go live within realistic and agreed-upon schedules.

• You will collaborate closely with cross-functional teams (Commercial, Product, Fleet, and external vendors) to streamline offline ad operations and resolve operational bottlenecks.

• You will perform Plan-Do-Check-Action (PDCA) on campaign performance, inventory availability, and execution workflows to improve operational efficiency.

• You will help generate campaign performance reports, proof-of-execution (POE) documentations, and data reconciliations for client reporting and revenue recognition.

• You will oversee campaign execution data for accrual purposes—working with the Finance team by validating actual campaign milestones and ensuring zero data discrepancies for smooth revenue recognition.

What Essential Skills You Will Need

• Minimum Bachelor's degree in Business, Marketing, Operations, Management, or a related field from reputable universities.

• Minimum 1–2 years of experience in advertising operations, campaign execution, fleet/OOH media management, or commercial operations.

• Proficient in Google Workspace/MS Office, particularly Excel/Sheets for data tracking and analysis, as well as Docs/Word and Slides/PowerPoint to develop operational SOPs, performance reports, and project initiative decks.

• Strong project management and execution skills with a focus on accuracy and ability to manage multiple campaign timelines simultaneously.

• Experience with supply chain fundamentals, inventory/asset management, distribution planning, and operational capacity planning to ensure accurate and efficient campaign execution.

• Knowledge of OOH/DOOH advertising, fleet media, or FMCG marketing channels is an added value.

• Proficiency in English and Bahasa Indonesia with experience collaborating with cross-functional teams and resolving operational roadblocks.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.

• With GrabFlex, create a benefits package that suits your needs and aspirations.

• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave

• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.