Looking for Philippines-based candidates
Job Role: Commercial Operations & Customer Success Coordinator
Compensation range: $3,000 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is designed to support the North American commercial business, so the candidate must be able to work meaningful overlap with U.S. Mountain Time.
The role is currently structured as min. 32 hours per week. Our preferred core schedule is:
Monday to Thursday
6:00 AM to 12:00 noon Mountain Time / 8:00 PM to 2:00 AM Manila time during Utah summer / MDT | 9:00 PM to 3:00 AM Manila time during Utah winter / MST
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: Born from a passion for adventure and a relentless pursuit of comfort, we create premium performance apparel designed to help people get more out of every outdoor experience. By combining natural fibers with technical innovation, our products deliver exceptional softness, breathability, moisture management, and temperature regulation in all conditions. Whether exploring alpine environments, tackling rugged trails, or embracing everyday adventures, our focus is simple: designing high-performance gear that feels better, lasts longer, and allows you to move with confidence wherever your journey takes you.
Role Overview: The purpose of this role is to create a smarter North American commercial execution layer.
The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed.
This role is not a traditional admin assistant or virtual assistant. It requires someone with commercial curiosity, systems thinking, initiative, confidence with customers, and a strong interest in using AI and automation to improve workflows.
The right candidate will not only react to tasks. They will proactively identify gaps, suggest improvements, organize projects, follow up with agents and retailers, and help turn commercial activity into structured action.
Key Responsibilities:
Strategic Context & Objective
Our North American business is shifting from pure account acquisition to operational excellence and deep-rooted commercial maturity. This role is the linchpin of that transition. Your objective is to convert scattered commercial activity into structured, repeatable action. By driving better systems, relentless follow-up, stronger dealer support, improved agent productivity, and proactive customer management, you will directly impact sales performance and the overall B2B customer experience.
Core Responsibilities
Front-Line Dealer & Agent Support
Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners.
CRM Ownership & Systems Management
Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene.
3. AI Adoption & Workflow Automation - We are not looking for someone with a vague, casual interest in AI. You must be highly confident utilizing AI tools to organize, summarize, track, and execute daily work.
4. Trade Marketing Execution
Digital Partner Administration
Coordinate onboarding requirements for new digital partners and retail platforms.
6. Selected DTC Customer-Value Support
Monday.com or similar CRM/project management platform
Independent sales agent support
B2B customer follow-up
Proactive seasonal dealer support
Trade marketing execution;
Digital partner administration;
Customer-service issues that affect commercial relationships;
Delected DTC customer-value initiatives;
AI-enabled workflow improvement;
Business intelligence, dashboard support, and reporting discipline
Google Workspace: Gmail, Drive, Docs, Sheets
Google Sheets / Excel: filtering, sorting, structured lists, basic formulas
CRM data hygiene
Task management and follow-up tracking
File organization and version control
Ecommerce website review / product page checking
Familiarity with AI tools such as ChatGPT, Gemini, NotebookLM, or similar
Comfort learning automation tools and workflow platforms
Nice to have:
Apparel, outdoor, ski, wholesale, retail, or ecommerce experience
Experience supporting sales agents or account managers
Experience with trade marketing programs
Experience with digital partner or marketplace administration
Experience reviewing product detail pages
Experience with customer segmentation or retention support
Basic familiarity with Power BI or dashboard links
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
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