Key Responsibilities:
Required Qualifications:
5-8 years of experience in Marketing Operations, Sales Operations, or related roles.
Proficiency in Salesforce and Marketo with experience in lead management, campaign execution, and reporting.
Strong analytical skills with the ability to interpret data and optimize lead flow processes.
Experience with ticketing systems and handling operational requests.
Excellent communication and collaboration skills to work effectively with cross- functional teams.
Ability to troubleshoot issues, suggest process improvements, and support automation initiatives.
Strong attention to detail and ability to manage multiple tasks efficiently. Preferred Qualifications:
Experience with lead routing and enrichment tools like Openprise & Clay or similar.
Familiarity with marketing analytics tools and reporting dashboards.
Understanding of lead scoring, lifecycle stages, and attribution models.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
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