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© 2026 RevOps Roles · Part of RevOps.Rocks
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All JobsCRM AdminIT Business Systems Manager
Illinois Tool Works (ITW) logo
CRM Admin·Manager·On-site

IT Business Systems Manager

Illinois Tool Works (ITW)·W Vine St, United States · Hatfield, PA·Listed Sep 18, 2026
Compensation
Not disclosed
Experience
5+ yrs
Employment
Full-Time

Job Description:

Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a IT Business Systems Manager position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments.

Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital.

Role Overview:

  • Manage the company's ERP and Business Applications portfolio; coordinate internal staff and 3rd party resources

  • Lead and develop a team responsible for supporting and administering the company's core business applications

  • Provide decision making, project management and continuous improvement skillsets to support critical business applications for a global work environment

  • Work cross-functionally to deliver ERP and business application solutions in a manufacturing and sales environment

Core Responsibilities:

  • Serve as the primary leader of the company's Infor XA ERP system, including configuration, upgrades, patching, and performance across all modules

  • Manage and support the company's broader Business Applications environment, including Infor CPQ, TeamCenter, Salesforce, and internally developed applications

  • Hire, lead, mentor, and develop a team across ERP and business applications support, setting priorities and managing performance

  • Lead business application support functions and coordinate on a global basis

  • Evaluate ERP and business application vendor/support agreements, manage related software procurement and licensing within company's internal control framework

  • Ensure company maintains compliance with requirements of software licensing agreements

  • Provide project management oversight for ERP upgrades, module rollouts, and business application initiatives

  • Support functional stakeholders to define business and systems requirements and define ERP/business application solutions which optimize performance

  • Ensure data integrity, security, and master data governance across Infor XA and integrated business applications

  • Manage annual IT Solutions budget preparation, strategic planning as well as ad hoc, tactical evaluations

Education and Experience

  • Strong project management, communication and interpersonal skills

  • B.S. in Computer Science, Information Systems, or related field, or an A.S. degree with equivalent additional experience, with a minimum of 5 years of ERP/business applications experience including 2-5 years in a people management role, preferred.

  • Working knowledge or proficiency with:

  • ERP: Preferred Infor XA (IBM i/AS400 environment) or equivalent, including core modules such as order management, inventory, manufacturing, and financials

  • Business Applications: Infor CPQ, Siemens TeamCenter, Salesforce, and internally developed applications

  • Databases: DB2 for i, MS SQL

  • Programming/Scripting: C#, SQL, integration/middleware tools and RPG/RPGLE a plus

  • Productivity/Collaboration: Microsoft Office suite, SharePoint

Benefits

Our employees enjoy competitive, merit-based salary plus excellent benefits including:

  • Health and dental insurance

  • Company Paid Life Insurance

  • Short and Long Term Disability

  • 401K plan with generous company match

  • Vacation, personal days and holidays

  • Continuing education reimbursement program

  • Flexible spending accounts

The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers’ needs and managing rapid growth to better compete in a global marketplace.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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Company Context

Industry
Manufacturing
Company size
Enterprise
Team
Established

Benefits

Health & Insurance
Health InsuranceDental InsuranceLife Insurance
Financial
401(k) Match
Growth
Education Budget

Tools & Tech

SalesforceCPQSQLMicrosoft Office
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    Meredith Hogge— LinkedIn profile, opens in a new tab

    Senior Talent Acquisition Specialist at ITW

  • MY

    Mak yes— LinkedIn profile, opens in a new tab

    Talent Acquisition Manager at ITW

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