Our client is a forward-thinking payments platform tailored specifically for businesses, enabling seamless processing of bills, payroll and supplier payments—all while integrating with tools like Xero and offering unlimited rewards on every transaction. With enterprise-grade security, flexible payment methods and a strong rewards program, they empower organisations to optimise cash flow, simplify operations and make every dollar work harder.
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day
We are seeking a Salesforce Business Analyst to own intake management, problem definition, and requirements clarity for all Salesforce-related work across the business. This role sits within the Product organisation and reports directly to the Salesforce Platform Lead. The Business Analyst acts as the front door to Salesforce demand, working closely with the Head of RevOps & Systems and the Product Owner to ensure incoming requests are clearly defined, appropriately shaped, and ready for prioritisation. The Salesforce Business Analyst is not a ticket taker or a project coordinator. Their role is to improve the quality of demand, reduce delivery thrash, and ensure Salesforce evolves in a controlled and scalable way. Salesforce is treated as a shared organisational platform, not a team-specific system.
Own the end-to-end Salesforce intake process across all teams including Revenue, Marketing, Partnerships, Support, Finance, Product and Operations
Act as the primary point of contact for Salesforce requests, enhancements, and ideas
all incoming requests are clearly defined in terms of:
The business problem being solved
The outcome or behaviour change required
Who is impacted and how
Urgency, timing, and known constraints
Challenge solution-led or poorly framed requests and rework them into clear, problem-oriented demand
Partner with the Salesforce Platform Lead to:
Assess complexity and dependencies at a high level
Ensure intake quality supports capacity and sequencing discussions
Maintain a clean, transparent intake backlog that accurately represents Salesforce demand
Translate validated business problems into clear, structured requirements suitable for Salesforce delivery
Work closely with the Product Owner to ensure requirements are:
Appropriately scoped
Sequencing-ready
Aligned to delivery capacity
Partner with the Salesforce Platform Lead to ensure requirements align with:
Platform standards and architectural patterns
Data model and integration considerations
Long-term platform health Produce and maintain artefacts such as:
Business and functional requirements
Process flows and journey maps
User stories and acceptance criteria
Assumptions, risks, and edge cases
Ensure requirements consider end-to-end impacts across data, automation, reporting, and user experience
Act as the primary Salesforce requirements interface for business stakeholders
Work closely with the Head of RevOps & Systems to ensure business priorities and intent are accurately represented
Ensure stakeholders understand:
What is in scope and out of scope
Trade-offs and sequencing implications
How their request fits into broader platform priorities
Reduce delivery friction by resolving ambiguity early
Support the Product Owner during planning by providing:
Clear problem context
Well-defined requirements
Business rationale and urgency
Remain engaged through delivery to:
Clarify requirements
Support UAT and business validation
Confirm outcomes align with original intent
Help ensure delivered solutions are understood and adopted by the business
Maintain high-quality documentation in Confluence and Jira
Ensure intake decisions, requirements, and assumptions are recorded and discoverable
Continuously improve the Salesforce intake and analysis operating model
The Salesforce Business Analyst:
Owns Salesforce intake quality and requirements clarity
Shapes demand into prioritisation-ready work
Supports effective planning through strong inputs
The Salesforce Business Analyst does not:
Set business or delivery priorities
Approve or reject work requests
Manage sprint backlogs or delivery tasks
Make architectural decisions independently
Act as a general Salesforce administrator
Strong experience as a Business Analyst working on Salesforce platforms
Comfort operating in a lean Product and RevOps environment
Experience working closely with platform leads, product owners, and senior stakeholders
Strong understanding of Salesforce data models and CRM processes
Revenue Operations or Systems experience is highly advantageous
Excellent problem-framing and analytical skills
Clear, structured written communication
Confidence to challenge stakeholders constructively
Ability to bring clarity to ambiguity
Strong organisational and prioritisation mindset
This role exists to:
Improve the quality of Salesforce demand entering delivery
Create a consistent front door for Salesforce requests
Reduce rework and delivery thrash Support better prioritisation and capacity decisions
Protect delivery teams through clarity and discipline
Reporting Line & Key Relationships Reports to: Salesforce Platform Lead
Works closely with:
Salesforce Platform Lead
Head of RevOps & Systems
Product Owner
Revenue, Marketing, Partnerships, Support, Finance, Product and Operations teams
Salesforce delivery partners
Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
HMO
Leave Benefits
13th Month Pay
If you have the skills and are eager to contribute to our team’s success, we encourage you to apply for this exciting opportunity. Apply now!
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Teamified is an AI-powered platform that helps companies hire and manage remote workers for global outsourcing. The platform targets businesses seeking to streamline recruitment, reduce hiring costs, and manage distributed teams efficiently.
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