Working at Freudenberg: We will wow your world!

Responsibilities:

• Own, negotiate and manage Salesforce.com and HubSpot contracts for licensing, maintenance/support (including any 3rd party consulting/support).

• Own and manage related budgets, monitor, and manage to spend accordingly.

• Identify and apply system updates, patches, and version changes to ensure ongoing reliability/sustainability.

• Ensures there are established processes for system/data backup and recovery.

• Proactively monitors the system to identify issues or potential problems; initiates action plans as needed.

• Seeks, identifies, and deploys methods to optimize system performance, and processes for system usage.

• Setup/maintain user security and access controls – define/setup security roles, create/maintain user accounts, passwords, and grants access accordingly.

• Collaborates with Data Privacy Officer (DPO) to ensure system data and usage complies with any applicable data privacy and protection laws/regulations.

• Oversees/monitors and resolves incidents and service requests related to the system.

• Collaborates with functional business leads to define process and system requirements.

• Oversee and/or perform system configuration changes and/or customization to meet business/user requirements – including data retrieval/reporting outputs/dashboards, etc., and integrations with other systems/applications.

• Collaborates with functional business leads to define processes/procedures, and roles/responsibilities for system usage and data maintenance.

• Monitors/audits system usage and data for compliance – initiates corrective actions as/when needed.

• Define and employ change management processes/procedures.

• Define, document, and implement process/procedure for system administration and usage, providing a standard method and training materials.

• Train key users (“Train the trainer”).

Qualifications:

• BS Degree in Computer Science, Computer Information Systems, or other related fields.

• 5 to 7 years of experience in a similar role, supporting the SalesForce.com application and HubSpot.

• Applied knowledge and understanding of the SalesForce.com and HubSpot platform and associated products/applications.

• Ability to configure and customize SalesForce.com via the usage of the Application Programming Interface (API).

• Applied knowledge of relational database structures and data acquisition.

• Knowledge and understanding of CRM components and processes.

• Knowledge and application of metadata maintenance best practices.

• Firsthand experience in analytic applications and analytic design, screen layout, widgets, and custom scripts.

• Well-versed in visualizations and their usage – charts, tables, filters.

• Strong logical/analytical and process-oriented thinking - Ability to breakdown and summarize complex or abundant information into smaller, more understandable pieces.

• Strong technical writing – including the ability to document complex process flow diagrams.

• Basic project management - ability to effectively identify, sequence, prioritize and execute projects/tasks.

• Effectively lead/work with others; and resolve conflicts when required.

• Strategic thinking and ability to make decisions.

• Active listening, and effective communication skills; ability to effectively prepare for and conduct meetings or presentations.

• Familiarity with, and use of change management processes/procedures.

• Proficiency using Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office Applications.

• Willing to travel domestically & internationally as required.

• Fluent in English with excellent verbal and written skills.

• Excellent personal skills.

• Leadership ability and organizational skills.

• Must have the ability to work independently with minimal direct supervision.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Medical srl.