IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue
The CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration, and solution delivery. This individual serves as the critical link between business stakeholders and technology execution—owning the end-to-end lifecycle of CRM enhancements from discovery through deployment. Operating within the Enterprise Technology Program Management function, this role ensures CRM solutions are aligned to strategic objectives, scalable across the organization, and effectively adopted by the business.
Essential Functions
Additional Essential Functions
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Bachelor's Degree Business, Science or Technology
Work Experience 5 - 6 years CRM Administration 2 - 3 years Financial Services 5 - 6 years Information Technology Analyst
Licenses and Certifications CRM Certification Upon Hire
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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Northwest Bank is a full-service financial institution founded in 1896, offering consumer and business banking, home lending, wealth management, and employee benefits. It operates across Pennsylvania, New York, Ohio, and Indiana, serving consumers, small businesses, corporations, and municipalities.
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