Sales Systems and Revenue Enablement Administrator

Mandarin Oriental is looking for a Sales Systems & Revenue Enablement Administrator to join our Global Sales team.

Location: This role can be based in London, Hong Kong or Frankfurt, depending on the successful candidate's location and existing right to work status.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

MOHG is seeking a Sales Systems & Revenue Enablement Administrator to act as the global point of contact for Salesforce/Delphi and related commercial sales platforms. This role ensures our sales systems do more than operate effectively: they enable better selling, stronger pipeline discipline, improved data quality, faster decision-making and measurable revenue growth across hotels and global sales offices. The individual will combine strong system administration capability with a commercial mindset, using CRM insights, automation, user adoption, training and process optimisation to help sales teams spend more time selling and make better decisions.

The role will support Delphi installations, ongoing platform maintenance, data governance, reporting, training and continuous improvement, while partnering closely with Sales, Revenue Management, Distribution, IT, Finance, hotel commercial teams and external vendors. The successful candidate will be passionate about enabling global best practices, improving CRM adoption, translating business needs into practical system solutions and embedding repeatable processes that improve sales effectiveness, revenue visibility and commercial performance

As Sales Systems & Revenue Enablement Administrator, you will be responsible for the following duties:

• Sales systems ownership: Act as the global business administrator and point of contact for Salesforce/Delphi and connected sales platforms, ensuring the tools are configured, governed and continuously improved to support current commercial priorities.

• Revenue enablement and sales support: Partner with hotels and global sales teams to identify opportunities to improve sales productivity, pipeline visibility, account planning, conversion and revenue generation through better system use and actionable insights.

• CRM adoption and field enablement: Drive adoption of Salesforce/Delphi as a practical sales tool through training, coaching, user guidance, best-practice documentation and support for sales leaders and sellers.

• New hotel openings, rebrandings and takeovers: Support system setup, onboarding and adoption for new or transitioning properties, ensuring local teams are equipped to use the platform effectively from launch.

• Commercial process optimisation: Design, maintain and improve standard operating procedures for Delphi access and usage, including Global.fdc, Delphi.fdc, MeetingBroker, iPlan, interfaces and related workflows, with a focus on consistency, efficiency and revenue impact. Data governance and revenue visibility: Own account, opportunity and activity data standards to enable accurate reporting, room revenue tracking, segmentation, forecasting support and meaningful commercial analysis across Salesforce, HMS and related systems.

• Reporting and insights: Develop and maintain reports, dashboards and data views that help sales leaders and hotel teams understand performance, identify gaps, prioritise opportunities and support commercially sound decision-making.

• Automation and system enhancements: Stay current with system releases, automation opportunities, AI-enabled functionality and improved workflows that reduce manual effort, increase data quality and improve the seller experience.

• Integration and stakeholder alignment: Work closely with owners of connected systems including HMS, DV, GDS, SynXis and other commercial platforms to ensure clean handoffs, reliable data flow and joined-up outcomes.

• Vendor and release support: Support the Sales Systems Manager in vendor coordination, release testing, issue resolution, enhancement prioritisation and documentation of system changes.

• Ongoing data quality management: Lead regular audits, cleansing, deduplication and mapping reviews to improve data accuracy, reduce friction and increase trust in sales reporting.

• Strategic and ad-hoc projects: Contribute to functional reporting, sales excellence initiatives, commercial transformation projects and other priorities that improve sales effectiveness and revenue performance.

As Sales Systems & Revenue Enablement Administrator, we expect from you:

• Minimum 2–3 years’ experience in sales operations, revenue operations, commercial systems, distribution or a related function, ideally within luxury hospitality or a multi-property environment.

• Strong working knowledge of Salesforce and/or Delphi, with the ability to translate business requirements into practical system configuration, process improvements and user support.

• Commercially minded, with an understanding of sales processes, pipeline management, account planning, activity tracking and revenue performance drivers.

• Strong analytical capability, with experience using CRM data, dashboards and reporting to identify trends, support decisions and improve sales effectiveness.

• Confident supporting system adoption, training and change management across diverse stakeholder groups, including hotel teams, global sales colleagues and senior commercial leaders.

• Strong understanding of data governance, CRM hygiene, user access, integrations, release testing and system documentation.

• Curious about technology, automation and AI-enabled tools, with the ability to assess how new functionality can improve productivity, data quality and revenue outcomes.

• Self-starter with strong problem-solving skills and the ability to take an issue or improvement opportunity from diagnosis through to implementation.

• Comfortable working in an agile, fast-moving and globally connected environment with multiple stakeholders and priorities.

• Excellent written and spoken communication skills, with the ability to explain technical topics in a clear, practical and commercially relevant way.

• Salesforce Administrator Certification or equivalent CRM/system administration experience is a distinct advantage.

• Fluent English; Mandarin or other languages an advantage.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role

We are Fans. Are you?