Customer Success Enablement Manager

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

We’re seeking a highly organized, systems-minded Customer Success Enablement Manager to help our Customer Success organization scale.

This role will build the playbooks, training, tools, processes and more that enable our Implementation and Customer Success teams to deliver a consistent, high-quality customer experience from implementation through ongoing account management.

You’ll work cross-functionally with Customer Success, Operations, Product, Sales, Marketing, and other teams to turn complex workflows into simple, repeatable processes.

What you'll do:

• Build and maintain CS and Implementation playbooks, SOPs, templates, and best practices.

• Develop onboarding and ongoing training for Customer Success and Implementation teams.

• Own the development of customer and internal presentation materials, including business review decks, training materials, and executive-ready updates.

• Create scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

• Maintain a centralized knowledge base for customer-facing teams.

• Partner cross-functionally to ensure product, operational, and process changes are effectively communicated and adopted.

• Identify opportunities to automate manual workflows and improve team efficiency.

• Develop tools and resources that help teams identify risks, dependencies, and next-best actions earlier.

• Measure enablement effectiveness and continuously improve programs based on team and customer needs.

About you:

• 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations

• Experience building scalable processes, playbooks, and training programs.