Senior Manager, Sales Operations

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Sales Operations Senior Manager plays a central role in enabling commercial performance through strong planning, operational discipline, and high-quality decision support.

This role leads the Sales Operations and Commercial Planning agenda, ensuring the commercial organization has the right processes, governance, tools, and insights to execute with consistency and scale. It requires someone who can build structure where needed, improve what is not working, and translate business priorities into clear operating routines, planning cycles, and measurable outcomes.

This position focuses on maximizing execution quality across the commercial organization by combining planning, forecasting, process design, performance management, and operational intelligence.

Role Responsibilities

• Leading the Sales Operations and Planning agenda, ensuring strong alignment between business priorities, execution routines, and field performance.

• The owner of core planning cycles, including target setting, forecasting, capacity planning, scenario analysis, and performance reviews.

• The architect of operating routines and governance, including WBRs, MBRs, QBRs, pipeline reviews, business reviews, and recovery plans.

• Accountable for analyzing, designing, and improving commercial processes to increase productivity, clarity, and execution consistency across teams.

• Responsible for monitoring operational KPIs and translating data into clear insights, risks, opportunities, and actions for commercial leadership.

• A strategic partner to commercial leaders, helping improve funnel performance, sales quality, execution discipline, and planning accuracy.

• A practical user of AI, automation, and data tools to improve reporting, forecasting, productivity, workflow efficiency, and decision-making.

• A builder of structure, able to create scalable mechanisms, simplify complexity, and improve operational maturity as the business evolves.

• S&OE and S&OP leader.

Role Qualifications

• A strong track record in Sales Operations, Revenue Operations, Commercial Planning, or similar roles with clear business impact.

• Strong analytical judgment and the ability to turn complex data into clear recommendations and actions.

• Proven ability to build and improve processes, management routines, and operating models in fast-changing environments.

• Strong stakeholder management skills, with the ability to influence senior leaders and cross-functional partners in matrixed organizations.

• The ability to work effectively with multicultural stakeholders across different regions, business contexts, and communication styles.

• High coachability and strong partnership with leadership; able to absorb feedback, align quickly, and convert direction into execution.

• The ability to simplify complex business topics into clear priorities, practical actions, and scalable operating mechanisms.

• Strong organization, attention to detail, and a high bar for quality and follow-through.

• Practical experience using AI, automation, and data tools to improve commercial operations and planning outcomes.

• A proactive, hands-on mindset, with the ability to anticipate operational needs before they become issues.

Qualifications:

• 10+ years of experience in Sales Operations, Revenue Operations, Commercial Planning, or related roles.

• Bachelor’s degree in Business Administration, Economics, Engineering, or related fields.

• Strong experience supporting commercial organizations through planning, forecasting, reporting, and process improvement.

• Experience working with cross-functional stakeholders in complex and dynamic environments.

• Fluent English.

Preferred Skills:

• Advanced Excel or Google Sheets skills, plus Python.

• Experience with BI and visualization tools such as Tableau, Power BI, Metabase, Looker, or similar platforms.

• Experience with forecasting models, pipeline analysis, and scenario planning.

• Experience with project management and agile methodologies.

• Familiarity with automation and AI-enabled workflows applied to commercial operations.

Competencies:

• Excellent verbal and written communication skills in English and Portuguese.

• Strong stakeholder management and cross-functional influence.

• Proven ability to manage multiple priorities and projects with strong follow-through.

• Structured problem-solving and strong root-cause orientation.

• Strong prioritization and decision-making in dynamic environments.

• Ability to balance strategic thinking with operational execution.

• Ability to simplify complexity into clear direction and action.

• High standards of ownership, rigor, and execution discipline.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms