Sales Systems Specialist

Why this role?

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a Sales Systems Specialist - Modernisation (KANZ). We are seeking a Sales Systems Specialist to support the Modernisation (MOD) business across Australia and New Zealand. This role will act as a key user for core sales systems and tools, ensuring smooth operation, continuous improvement, and effective support to the sales teams.

This role plays a critical part in ensuring system reliability, data quality, and sales process efficiency across the Modernisation business.

What will you be doing?

• Act as a key user for core systems, including pricing tools (KTOC), tender document generation tool (GENDOC), and relevant CRM (Salesforce) modules supporting the business

• Support periodic updates, releases, and data maintenance across CRM, pricing, and tendering tools

• Manage and implement pricing resets, supported by testing of pricing models, system updates, and tool enhancements

• Provide day-to-day support to sales and cross-functional teams on system-related queries, issues, access requests, and enhancement requests

• Maintain and update templates within the pricing system

• Ensure effective maintenance and continuous improvement of sales systems and tools supporting the Modernisation business

• Maintain and update tender documentation content and background data within GENDOC

• Support asset management-related pricing updates and associated tools

• Collaborate closely with sales, supply line, engineering, finance, other system key users, and stakeholders to ensure alignment and efficiency

Are you the one?

• 8+ yrs of overall experience with min 3+ yrs of experience in CRM systems, sales operations support, or commercial support roles

• Prior experience with KTOC and CAMOS will be considered an advantage

• Strong analytical capability with attention to detail and solid data management skills

• Familiarity with tools such as Salesforce and advanced Excel usage

• Understanding of pricing processes, quotation workflows, or sales lifecycle processes is preferred

• Ability to coordinate across multiple stakeholders and manage competing priorities

• Strong communication skills with a collaborative working style

Additional Information

• Location: Remote

• Primary working time zone: Sydney, Australia

• Business line: Modernisation and Full Replacement Business

• Travel: Flexibility to travel to Australia and New Zealand as required

• End-of-month support: Flexibility to support month-end closure activities and priorities

What do we offer?

• Career progression opportunities within a global organization.

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

• Comprehensive learning and development programs covering a wide range of professional skills.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html