Senior Salesforce Business Systems Analyst

About the role: Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

We are looking for a high-performing Senior Salesforce Business Analyst to support the Lead to Contract Portfolio Owner. As part of the Blackbaud IT Revenue Enablement team, this Analyst is required to analyze, transform and ultimately resolve the business problems to further enable the various parts of Blackbaud to function efficiently and the company to meet their goals.

What you’ll be doing:

• Develop, design and communicate existing processes. Incorporate business, system and data flows. Include key metrics that support both areas of efficiency and inefficiency

• Design and document scalable solutions using Salesforce Sales Cloud and CPQ, including custom objects, flows, validation rules, and automation.

• Collaborate with developers and architects to define technical requirements and ensure alignment with business goals.

• Create and maintain detailed process maps, data flow diagrams, and technical documentation to support system enhancements and integrations

• Lead requirements gathering sessions and translate business needs into detailed user stories and acceptance criteria

• Conduct impact analysis for proposed changes and ensure data integrity across systems.

• Participate in solution design reviews and provide technical guidance to ensure best practices are followed.

• Support UAT, deployment planning, and post-implementation validation.

• Stay current with Salesforce releases, platform capabilities, and industry trends; proactively recommend improvements.

• Contribute to the Salesforce roadmap and long-term platform strategy in collaboration with the Portfolio Owner

What we’ll want you to have:

• 5+ years of experience as a Salesforce Business Analyst with hands-on involvement in technical solutioning and platform configuration.

• Deep understanding of Salesforce Sales Cloud and CPQ (Agentforce Revenue Management a plus), including declarative tools (Flows, Process Builder, Validation Rules) and data model design.

• Strong understanding or experience with process definition methodologies

• Highly proficiency with Microsoft Visio and/or other modeling tools, as well as Azure Dev Ops (ADO)

• History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results

• Salesforce certifications such as Business Analyst Certification, Certified Administrator, Certified Advanced Administrator, or Certified Sales/Service Cloud Consultant preferred.

• A history of progressive responsibilities in the administration of information systems

• Knowledge of Agile and Scrum methodologies, a plus if related to its application in the Scaled Agile Framework (SAFe).

• Six Sigma Green Belt Certification preferred

• Able to work flexible hours as required by business priorities

• Ability to deliver work which meets all minimum standards of quality, security and operability.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.