Business Systems Analyst, Salesforce

Basic Qualifications

• High School Diploma, GED, or equivalent is required.

• 5+ years of directly related and specific experience in business systems analysis, technology support, reporting tools, or within other enterprise platforms is required.

• Education beyond high school may count toward experience.

• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Advanced Salesforce experience, including data management, permissions, reporting, and operational support across complex use cases, including experience with customized and out-of-the-box solutions.

• Demonstrated ability to independently navigate and troubleshoot highly customized Salesforce implementations.

• Strong analytical, systems-thinking, and problem-solving skills with the ability to investigate issues, assess impacts, and determine appropriate operational or technical resolution paths.

• Demonstrated curiosity and a continuous learning mindset with the ability to work comfortably in ambiguous situations, learn new technologies quickly, and independently identify the information needed to solve complex problems.

• Experience collaborating with Business Analysts, developers, administrators, and cross-functional teams to support operational and release activities.

• Strong customer service orientation with excellent written, verbal, facilitation, and interpersonal communication skills.

• Exceptional organizational and prioritization skills with the ability to manage multiple competing priorities.

• Demonstrated experience using AI tools to improve productivity, documentation, research, analysis, or operational efficiency.

Core Competencies

• Business Partnership: Builds trusted relationships by understanding business objectives and recommending practical, scalable technology solutions.

• Systems Thinking: Understands how business processes, applications, data, and integrations work together to support organizational goals.

• Curiosity & Continuous Learning: Proactively explores new technologies, embraces AI-enabled ways of working, and continuously expands technical and business knowledge.

• Adaptability: Effectively navigates evolving situations, asks thoughtful questions, and makes sound decisions with incomplete information.

• Customer Focus: Delivers responsive, solution-oriented support while balancing operational priorities and business needs.

• Ownership & Accountability: Takes initiative, exercises sound judgment, collaborates effectively across teams, and follows through on commitments.

• Standard Hours: 40 hours/week, overtime eligible.

• Compensation Range: $86,000 to $88,000 annually, commensurate with experience.

• Visa Sponsorship: Harvard University is not able to provide visa sponsorship for this position.

• Pre-Employment Screening: Identity Check

• Other Information:

• This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. This department expects staff to be onsite a minimum of 2 days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.

• We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in person for this role

• A cover letter is required to be considered for this opportunity.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave

• Medical, dental, and vision health insurance coverage starting on day one

• Retirement plans with university contributions

• Wellbeing and mental health resources

• Support for families and caregivers

• Professional development opportunities including tuition assistance and reimbursement

• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.