About the Role:
As the Vice President, Revenue Operations, you will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships.
You will own the strategy, processes, systems, and insights that drive how we go to market, win and grow complex customer relationships, support our partner and network ecosystem, and enable data-driven decision making across the business. Customer Success Operations is fully in scope, ensuring a seamless customer lifecycle from acquisition through expansion and retention.
You are a strategic business leader who combines analytical rigor with commercial acumen to translate company objectives into scalable operating models. You continually identify opportunities to improve how we work by leveraging technology, automation, and AI to create competitive advantage, increase organizational effectiveness, and maximize business performance. You inspire confidence across the organization, challenge conventional thinking, and focus relentlessly on measurable impact and execution.
What You'll Do:
Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making.
Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives.
Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution.
Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value.
Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle.
Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization.
Design and operationalize partner and ecosystem programs by building scalable processes, performance metrics, and operational support for strategic partnerships, co-sell initiatives, and network growth.
Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance.
Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence.
You’re a great fit for this role if:
10+ years of Revenue Operations leadership experience (Sales and Customer Success) at a high growth B2B SaaS company. Strategy consulting experience is a plus
Demonstrated experience serving as a strategic partner to executive leadership, influencing organizational direction and business outcomes
Proven ability to lead cross-functional transformation initiatives across multiple business functions beyond Sales and Customer Success
Strong business acumen with experience in annual planning, growth strategy, organizational design, and executive decision support
Deep experience implementing sales technology and methodologies
Extensive experience rolling out programs and processes across a large number of people
Experience within the Healthcare and/or Government market
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions:
This position is remote, U.S. based.
This position may require 15% travel
The target pay range for this role is: $200,000-225,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
All team members will be required to pass a background check which includes criminal, employment, and education verification
We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.
Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Adoptive parents are included.
Join our ERGs to connect and engage with colleagues, like Military Veterans
We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
401(k) + Employer Match
Enjoy matching, immediate vesting and financial wellness resources
Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents
Disability Coverage
Accident Insurance
Pet Insurance
As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.
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Uniteus provides a whole person care platform and network that enables healthcare providers, government agencies, social services, and community organizations to coordinate and streamline integrated care delivery across multiple sectors.
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