Director, Sales Operations & GTM Strategy

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

• Build and own the go-to-market strategy for myQ Enterprise in partnership with cross-functional leaders, translating growth goals into actionable plans across Sales, Marketing, Channel, and Customer Success

• Lead annual planning, target setting, territory design, and capacity modeling for the Enterprise business

• Own end-to-end sales process including lead routing, opportunity management and contract execution

• Own the hardware and software forecasting processes, including sales pipeline, bookings, and recurring revenue (MRR/ARR) for the Commercial Services business, driving forecast accuracy, consistency, and accountability across teams

• Manage financial models (P&L/ROI) to proactively demonstrate impact of programs, promotions, channel incentives, rebates and warranties on margin and profitability

• Track and report key performance metrics aligned to revenue growth, efficiency, customer outcomes, and partner outcomes that support growth across both direct and channel motions and manage comprehensive ongoing channel situation analysis that monitors sales, margin and volume across key products and channels; develop improvement action plans to address unexpected challenges

• Partner with Analytics/Reporting function to build scalable infrastructure and reporting capabilities, ensure data integrity, and measure and analyze channel data relating to program/promotional effectiveness and make improvements based on insights

• Build and lead a best-in-class analytics function across the full funnel: pipeline health, conversion, deal velocity, CAC, LTV, and win/loss analysis

• Implement advanced forecasting methodologies, including scenario planning and predictive modeling and establish a culture of data-driven decision making across the team. Drive deep-dive analyses (segmentation, cohort performance, pricing/packaging impact, channel effectiveness)

• Understand and deploy systems/technology necessary to support the programs and the enhancements to the infrastructure. Build and lead a best-in-class analytics function across the full funnel, delivering actionable insights on pipeline health, conversion, deal velocity, customer acquisition cost, bottleneck analysis, lifetime value, and win/loss analysis.

• Collaborate with BU leaders teams to identify and implement growth initiatives within our product/service portfolio across all Chamberlain Group channels; collaborate with Sales, Product Marketing, Marketing to develop channel specific growth initiatives, promotions and marketing/communication campaigns

• Consult with Product Managers, Marketing, Operations, Finance, and Sales to help identify, design, and perform the business processes necessary to execute a successful set of programs and promotions for Channel Marketing

• Oversee the development of key customer plans within the context of broader channel plans; review and direct marketing communication to ensure the overall channel strategy is aligned and conflict is minimized

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

The pay range for this position is $167,500.00 - $269,875.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.