Sales Operations Specialist

1. National Account Sales Operations

• Support strategic retail accounts (e.g., Costco, Ulta, Target, Nordstrom)

• Oversee purchase order tracking, allocation, and fulfillment coordination

• Monitor sell-in, sell-through, and inventory health across accounts

• Support line reviews, seasonal programs, and promotional execution

• Coordinate new item setup, SKU onboarding, and retailer compliance requirements

2. Forecasting & Inventory Planning

• Assist in demand forecasting and replenishment planning

• Work closely with supply chain to optimize inventory levels

• Identify potential stock risks or overstock situations

• Support pricing adjustments, promotional forecasting, and margin analysis

3. Financial & Deduction Management

• Monitor retailer deductions, chargebacks, and claims

• Coordinate with Finance to reconcile invoices and AR

• Track trade spend, co-op programs, and promotional investments

• Analyze gross margin performance by account and SKU

4. Reporting & Business Analytics

• Prepare weekly/monthly business performance reports

• Analyze trends and provide insights to senior leadership

• Track KPI performance (sales growth, IMU, inventory turns, margin)

• Support executive presentations and retailer business reviews

5. Cross-Functional Leadership

• Coordinate with Brand partners on pricing, packaging, and product changes

• Partner with Marketing on retail activations and in-store programs

• Improve internal operational workflows and reporting systems

• Support continuous improvement initiatives

Required Experience

• Korean Bilingual required

• Bachelor’s degree in Business, Supply Chain, Finance, or related field

• 3–5 years of experience in B2B sales operations, wholesale, or retail management

• Experience working with major national retailers strongly preferred

• Strong Excel proficiency (advanced functions, pivot tables required)

• ERP experience preferred

• Strong analytical and problem-solving skills

• Ability to manage multiple high-volume accounts simultaneously

• Strong communication and cross-functional coordination skills

Preferred Industry Experience

• Beauty, cosmetics, or CPG distribution

• Experience with retail programs (TPD, co-op, IMU, promotional planning)

• Knowledge of retailer compliance, chargebacks, and deduction processes

• Understanding of margin analysis and working capital impact

All your information will be kept confidential according to EEO guidelines.