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O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.
Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.
The Vice President, Client Success Enablement owns the global Client Success enablement strategy, ensuring teams are equipped to deliver meaningful post-sale experiences from onboarding through ongoing account management. This leader drives operational excellence, technology configuration/adoption, and operational transformation while leading enablement teams that reduce friction and increase impact for both clients and internal teams. This role leads the Recipient Experience, Data Integration, and technical enablement functions within Client Success.
Team Leadership: Lead global enablement teams including Recipient Experience, Content Management, Technology Administration, AI/Automation, Process/Tech Enablement, Modernization. Develop leaders, clarify processes/ownership, and foster accountability.
Strategy & Transformation: Define and execute global enablement strategies that strengthen post-sale ownership, improves time-to-value, and scales Client Success operations in support of long-term client partnerships.
Operational Excellence: Partner with Client Success teams to simplify, standardize, and modernize work flows and processes associated to multiple functions throughout the Department: Onboarding, Account Management, Data Integration, Operational Support. Remove unnecessary complexity and enable teams to focus on high value work.
Platform Migrations: Oversee client and internal experiences with technology migrations and modernization initiatives. Ensure thoughtful change management, clear communication, and minimal disruption while maintaining solution integrity.
Technology & Innovation: Lead the Client Success technology strategy and software configuration. Partner with Product, Technology, and Marketing to deploy scalable tools, AI, and automation designed to increase adoption, reduce manual effort, and improve high-quality productivity.
Incident Management: Collaborate closely with Product and Technology teams to ensure timely and accurate incident management and defect resolution. Ensure timely identification, prioritization, and communication of issues while advocating for root cause resolution and continuous system improvement.
Cross-Functional Leadership: Proven ability to prioritize, execute, and deliver results across multiple competing priorities in a fast-paced environment while leading global teams and influencing cross-functional partners.
Client Outcomes: Champion the voice of the customer; use data and insights to improve adoption, satisfaction, retention, growth and team effectiveness. Always keeping the client top of mind as decisions are made.
5+ years in Client Success or related roles, with higher level leadership experience in enablement, operations, or transformation within larger organizations.
Strong background in technology-driven environments; experience with AI/automation, highly configurable technologies, and platform migrations.
Proven ability to lead global teams and influence across functions.
Data-driven, strategic thinker with strong bias toward action and follow-through.
Bachelor’s degree required; MBA or advanced degree preferred.
Visionary & Entrepreneurial: Sees what’s possible, builds new capabilities, and scales what works.
Innovative & Curious: Continuously improves by embracing modern tools, new ways of working, and thoughtful experimentation.
People-Centric: Develops leaders, builds trust, and creates clarity and accountability.
Results-Oriented: Delivers measurable improvements in client outcomes, team capacity, and operational effectiveness.
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