As a Deal Desk Specialist at Sonar, you will have the unique opportunity to contribute to the transformation of our business and how we support our sales teams.
In this role, you will partner with our sales teams daily with a core focus on driving deal velocity, collaborating with internal stakeholders, and helping to establish a culture of continuous improvement. Your expertise and strategic insights will be key in optimizing the sales process while functioning as a hub for all deal activity that will impact Sonar’s quote to cash (Q2C) operations.
This role will also have an impact on key metrics that support Sonar’s business goals and objectives and will play an essential part in maintaining streamlined processes and facilitating successful business outcomes.
This is a temporary position until end of December 2026.
Proactively engage with sales teams on committed pipeline deals.
Generate standard and complex quotes using the CPQ system, based on customer needs and pricing guidelines.
Review deal support activities to ensure adherence to sales, finance, and legal policies.
Facilitate and optimize approval workflows for Order Forms and contracts to enhance efficiency and accuracy.
Collaborate with sales to understand deal specifics and aid in qualification to resolve potential issues.
Provide timely responses to deal-related inquiries via cases, Slack, or email within defined SLAs.
Draft, review, and finalize necessary documentation for deal execution.
Maintain the highest standards of data integrity in Salesforce (SFDC) by updating account information, contacts, and opportunity statuses comprehensively.
Address and resolve any issues or discrepancies related to deals and contracts effectively, mitigating risks.
Structure deals to meet revenue recognition standards and guidelines, ensuring financial accuracy and compliance.
Provide training and support to sales teams on deal desk processes and best practices, enhancing best practices for deal support.
Offer feedback on strategies to improve customer satisfaction and streamline the deal process.
Assist with projects and other tasks as required.
Provide extended support during End of Month (EOM) and End of Quarter (EOQ) periods to meet business demands.
Deal Desk/Sales Operations/ Renewal Operations Expertise:
An understanding of sales support operations processes and systems.
Experience in supporting sales pipeline and deal progression.
Strong understanding of sales processes and pricing strategies.
Detail-oriented with a focus on data integrity and compliance.
Quoting and Pricing Strategy:
Proficiency in crafting accurate and complex quotes.
Knowledge of general pricing strategies to maximize revenue and customer LifeTimeValue (LTV).
Contract Management:
Familiarity with drafting and reviewing contracts.
Ability to ensure compliance with sales, finance and legal policies.
Ability to resolve issues efficiently and support revenue recognition standards.
Analytical Skills:
Strong analytical abilities to interpret complex data and metrics.
Capability to generate actionable insights to support decision-making.
Technical Proficiency:
Proficient in CRM systems (Salesforce preferred) and CPQ tools.
Ability to leverage technology to streamline processes and improve efficiency.
Effective Communication:
Excellent written and verbal communication skills for internal and external interactions.
Ability to articulate strategies and solutions clearly to stakeholders.
Cross-Functional Collaboration:
Proven track record of working collaboratively with sales, finance, legal, and other teams.
Build and maintain strong relationships across departments.
Experience in conducting training sessions and providing continuous support to sales teams.
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SonarSource provides code quality and security analysis software for development teams. Their platform uses static analysis to detect bugs, vulnerabilities, and code smells in software projects, serving enterprises and development organizations across various industries.
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